Dell moves away from build-your-own-PC

re: Dell moves away from build-your-own-PC

Arleen — Tue, 14 Apr 2009 16:14:59 GMT

Based on Dells new policy, I am not sure if I will purchase another. In the past 10 years, we only purchased Dell. Currently we have 3 Dells in our home network. Like Dick Saunders, I want what I want on my computer and not what Dell thinks I need. I guess I will do comparison shopping with other brands now.

re: Dell moves away from build-your-own-PC

zuma — Mon, 08 Sep 2008 14:05:49 GMT

I staryed and bought an HP for the first time . The quality is lacking, the system restore has never worked, and its service dept was never able to get it to work.

Its components are the cheapest available and the company doesnt stand behind its prooducts. Ask HP users if the system restore has ever worked!

re: Dell moves away from build-your-own-PC

Perez — Sat, 06 Sep 2008 23:45:05 GMT

lets go mets!

re: Dell moves away from build-your-own-PC

Roger — Fri, 05 Sep 2008 12:27:51 GMT

In my opinion, Dell's big mistake was when they switched away from having a superior product with excellent customer service to competing with the majors with lower prices and crappy customer support from India. One taste of that whole mess with people that barely speak english, working from a preset set of troubleshooting skills has put a bad taste in people's mouths. Being an IT support person, Dell needs to go back to a superior product, excellent customer support, and focus on the business sector. My customers would pay extra for that type of business model. Stop playing the pricing war and focus on providing customer support.

re: Dell moves away from build-your-own-PC

Tom Burton — Thu, 04 Sep 2008 20:23:19 GMT

I just went through a total of 8 hrs of hell with Dell "tech support" trying to get them to send restore CD's for a computer only 2 months old. I went through horrendous hold times, techs that would contradict each other, techs that couldn't speak understandable English, and a Supervisor that blamed all the problems on me because I didn't follow an ownership transfer procedure that was neither documented and ultimately wouldn't work without another phone call to customer service.

As long as Dell doesn't clean up there customer service they will continue to decline. At this point I will never buy another Dell computer or recommend one to anyone else.

re: Dell moves away from build-your-own-PC

Denise — Thu, 29 May 2008 21:03:47 GMT

My desktop is a Dell, and that is my second. My laptop is a Gateway. They are both great computers, and I customized both to suit my needs. As far as I know, Gateway still customizes. Dell is not the only boy on the block.

re: Dell moves away from build-your-own-PC

john — Thu, 29 May 2008 21:01:24 GMT

I agree with Don .... Dell a few years ago promised to buy back your computer when you upgrade .... Only thing was they never told you that the shipping costs to them was just about what they were going to pay you for them... They have promised the sky but yet they are following the course of Packard Bell.... make it cheap and some fool will buy it because of the price.

re: Dell moves away from build-your-own-PC

Jan J. — Thu, 29 May 2008 18:15:11 GMT

I have owned 4 dell computers and have customized every one of them, usually an upgrade from base configuration. If this will no longer be an option (or at least an affordable option) I guess I'll price shop from the most reliable local retailer I can find.

re: Dell moves away from build-your-own-PC

Kathy — Thu, 29 May 2008 17:38:23 GMT

Why no comments from the ladies? I am a great grandma and never owned a pc till 2001. My children convinced me to come into the 21st century and I bought a dell. The salesman asked me what I wanted over the phone and I explained what I liked. I got a great pc & printer that I use with my dsl and have never had a problem. I bought a new flat screen monitor because of my trifocals, and am thrilled with it also. I for one love Dell products and I'm sure there are other seniors out there who would agree with me. I think the prices are fair and from what I've seen on the internet, the value you receive for the price you pay is well worth it.

re: Dell moves away from build-your-own-PC

Steven Senter — Thu, 29 May 2008 17:21:01 GMT

My nephew spilled a bottle of water in my Dell laptop. I didn't have any warranty protection for such an accident, so I called Dell and ended up being shipped a replacement motherboard for aroun $500. I hired my regular computer consultant to do the installation, but before he even began the process he pointed out that the motherboard they had sent me was bigger than the laptop itself. This began a long arduos process of getting Dell to correct the mistake. Apparently, they were never supposed to even sell me a replacement MB without installation from an authorized service center, and I spent 3 months in phone calls, hold times and waiting for shipments that never came before they finally picked up my replacement board and repaired my laptop. Customer service was virtually nonexistent in this process, and I was continually treated as though I had been in the wrong for even having the wrong motherboard in my possession. I have not purchased a Dell since.