Dell disappoints again

re: Dell disappoints again

MEL BIAS — Sun, 07 Sep 2008 02:37:38 GMT

IF YOU ARE AN AMERICAN COMPANY WHY HAVE YOUR PROBLEM SOLVERS IN INDIA?THAT HAS BEEN KILLING THEM FOR YEARS.YOU MEAN TO TELL ME THAT THOSE GUYS MAKELING THE BIG BUCKS CANT FIGURE THIS OUT.

re: Dell disappoints again

Dave G. — Fri, 05 Sep 2008 12:12:06 GMT

Over the past 5 years, I have had 3 Dell Laptops, all failed.... Motherboards, display failure... hard drive crashes...... I must be stupid..... guess what.. my new laptop is not a Dell..... must be something I ate.... anyway... I got smarter...

re: Dell disappoints again

CUSTOMER — Thu, 29 May 2008 22:14:48 GMT

SCREW DELL

re: Dell disappoints again

john d maher — Thu, 29 May 2008 21:24:34 GMT

Service is non existant..No ink deliveries for 926 printer Sombody helping from India or elsewhere with my computor wiped .Would call back in one hour .Not since. Bad deal .Bad business practices.Who needs the agrivation..John d

re: Dell disappoints again

R Wright — Thu, 29 May 2008 20:43:18 GMT

I have had so much trouble with Dell it's hard to know where to begin. I have probably bought 25 computers from them, but next time i will look elsewhere. One time it took me 3 computers to get the right one. Another time it took the third time to get an electrical plug that worked for the USA . I got billed each time and the people in India just can not understand any problem. It took hours and hours to straighten out and they are always clueless. You all know what i mean if you have ever called customer service. I hope this catches up with them sometime.

re: Dell disappoints again

Phil — Thu, 29 May 2008 19:37:14 GMT

I will never buy another Dell computer again. I spent 6 hours with customer service one afternoon and the issue was never resolved. Considering the poor service, I returned a new printer which I had just received for a full credit, which took 6 weeks to process, because I didn't want to be dependent on Dell for supplies. I am getting ready to replace the Dell I currently own, but not with another Dell. Give me a HP or Lenova anytime over Dell.

re: Dell disappoints again

Lorraine Hanks — Thu, 29 May 2008 18:55:52 GMT

Have had 2 Dells; now down to one Dell and one Mac; when my computer broke after only 3 months, I had to speak to somebody in India who I couldn't understand; they were trying to get me to take off the back of the computer and look at the lights, etc. It ended up being the motherboard; after 1 1/2 hours on the phone with somebody who I couldn't understand (I started hollering I wanted someone who spoke English -- Dell Cusomer Service in India told me to stay on the phone -- they wanted to prove "themselves." I ended up having to have someone come to the house. From now on if I can get someone who speaks English, I'm not buying their computer; I've had it.

re: Dell disappoints again

Dale Clapper — Thu, 29 May 2008 18:15:59 GMT

Dell is junk!

Inspiron notebook that eats motherboards.

XPS desktop arrived DOA. Dell tried to have me take it apart over the phone to fix it.

Support from hell.

Keep yopur junk Dell.

re: Dell disappoints again

Pam — Thu, 29 May 2008 17:37:43 GMT

I work for a company that is suppose to get a discount. Have no choice on what computer you want, seems like it is the most expensive. Of all the people I have talked to in our company (about 30 out of 200) they have been turned down for their credit program and referred to Rent A Center where a $500.00 computer costs $1900.00 (if paid off within 90 days and if not you wind up paying $3500.00)

What a rip Dell is.

re: Dell disappoints again

Sue — Thu, 29 May 2008 16:30:13 GMT

My Dell Computer works great. When I first ordered it, the first one they sent did not work, something about the hard drive coming unhooked. I told them I did not want to break into the comuter and hook up the hard drive so they sent me another computer first, then told me to send the other one back. The only complaint I have is the two hours on the phone with customer service, I have a cell phone and minutes cost!!