The Facebook debacle-in-the-making may have peaked today, now that founder Mark Zuckerberg has come out of hiding and apologized. To quickly recap: The social networking upstart rolled out an advertising push that was so invasive and abusive that 50,000 members signed a petition to protest the move. The ad program, called Beacon, ushered in a tidal wave of bad publicity for the company. Read my last post for more on Beacon.
Zuckerberg was nowhere to be found as the PR crisis ballooned. Today, his cup of contrition runneth over. He posts:
"We've made a lot of mistakes building this feature, but we've made even more with how we've handled them. We simply did a bad job with this release, and I apologize for it. While I am disappointed with our mistakes, we appreciate all the feedback we have received from our users."
He's saying all the right things, but the apology just sounds unconvincing. Like it's been picked apart and reassembled by an army of PR people and lawyers. Zuckerberg should have given us the real deal.
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