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Posted
May 28 2008, 09:53 AM
by
Kim Peterson
Rating:
Some headlines that caught my eye today: Who has the worst customer service? MSN Money went snooping, and Time Warner's AOL topped the list. I agree, having seen AOL's horrible service firsthand. Short version of a long story: A family member with Alzheimer's could no longer speak -- let alone remember his AOL password -- and AOL wouldn't let his wife discontinue the service because she wasn't the primary account holder. His wife had to pay for years, and threaten legal action, before AOL canceled the account. Thanks, AOL. Delaware has the best broadband. A new report says Delaware tops the country when it comes to the number of Internet connections using "high broadband" -- meaning speeds exceeding 5 Mbps. About 60% of Delaware's Internet connections fall into this category. Rhode Island and New York round out the top three. I was surprised to see Nevada and Oklahoma next on the list, given that vast rural areas aren't the best environment for fast broadband.
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Posted
May 05 2008, 06:15 AM
by
Douglas McIntyre
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Google rules the search world in all but one important country. China not only has the largest population in the world, it has the largest number of people online totaling 221 million users. It passed the US last month for total number of internet citizens. At some point China could have 500 million people on the worldwide web, more than double the US.
Google's share of the search market in China is only 25%. Local search engine Baidu has 60%.
Baidu is a very small company when put along side Google. Revenue at the Chinese company many hit $200 million this year. Operating income might be $60 million. Google's revenue will be well over $20 billion this year. Operating income should be almost $10 billion. Still, Google can't make progress in China.
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Posted
Apr 11 2008, 12:09 PM
by
Kim Peterson
Rating:
My, how things can change in a week. Last Friday, Microsoft was putting the screws to Yahoo, telling Reuters it was "evaluating" its $31-a-share bid for the company because Yahoo has dropped in value. This week, a furious round of wheeling and dealing has given Yahoo the edge. I have to hand it to CEO Jerry Yang. His flirtation with AOL and Google is putting incredible pressure on Microsoft to raise its offer. The market seems to like where all this is headed: Yahoo shares are
up slightly from where they started the week and closed today at $28.34. The Street seems to think a Microsoft acquisition is still the most likely scenario, and Yahoo shares are up because of a general belief that Yang can extract more money out of the deal. And while things today may appear murkier than ever, this corporate drama seems to be careening (wildly, perhaps) to some sort of closure, possibly in the next week.
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Posted
Feb 06 2008, 12:12 PM
by
Kim Peterson
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Time Warner is separating AOL's Internet dialup business from the rest of the division -- and it's about time. AOL has been trying to reinvent itself as a serious advertising company, and it couldn't do that with the dialup albatross around its neck. The growth of high-speed Internet access has made the dialup business
a loser for years now. AOL had 9.3 million U.S. dialup subscribers at
the end of 2007, a 29% decrease from a year earlier. There are an estimated 60 million high-speed Internet subscribers in the country.
Still, that doesn't make AOL's industry position any better. There is no way the division can compete with two giants, Google and Microsoft-Yahoo (if that merger goes through), in the online advertising game. Sloughing off the dialup business "will significantly increase AOL's strategic options," CEO Jeff Bewkes said today in a conference call. Ding! The "for sale" sign has been hung.
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Posted
Feb 05 2008, 02:59 PM
by
Douglas McIntyre
Rating:
A look at News Corp earnings shows that the "other" revenue and profit line, which is mostly its online service MySpace, only had an operating profit of $23 million. MySpace is one of the largest websites in the world. That can't be good for the value of social networks. So far, there is not a lot of evidence that the universe's largest video-sharing site, YouTube, is bringing in much money for Google.
According to The Wall Street Journal, an "issue is advertiser comfort with having their ads displayed alongside less-predictable content."
Predictability is not the entire problem. Social networks and video-sharing sites are a maze of unrelated content of questionable quality. Sites like MySpace have a large portion of their members who are weirdos and agoraphobics. Advertisers who spend any times on these sites know that.
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Posted
Oct 15 2007, 11:23 AM
by
Kim Peterson
It's been a long time since AOL was considered a serious competitor to Microsoft or Yahoo. The company has never been a threat to Google. I would say today's announcement of 2,000 staff cuts marks the end of an era, but I think that already happened.
Paring 2,000 from a workforce of 10,000 is significant, but it isn't enough. According to a staff memo by CEO Randy Falco, the layoffs will help the company continue its massive push into online advertising. AOL changed its strategy in August 2006 to focus on advertising and move away from the subscription Internet access business. The company has been slashing jobs since 2001, when it had 18,000 employees.
Certainly the cuts were necessary. In August, Time Warner pulled back its ad growth forecasts for the year. Its Q2 ad sales grew by only 16%, down from 40% for four previous quarters. And on the Internet access side, AOL lost 1.1 million paying subscribers. A lot of lines are trending down at AOL, and a massive layoff will help reverse that
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