Lengthen the distance between coach seats please...THAT will help...at least then the 2d class seats won't seem as uncomfortable as 1st class hello...THAT will really help the economy also...I fly maybe once, twice a year, but I NEVER, repeat, NEVER go for the airmiles, and I've put alot of em on since 1970...

Lengthen the distance between coach seats, I'm talkin in front and behind...that will help the economy

Flying has gone from an ordeal to being positively abusive especially with being charged for everything and anything for this most uncomfortable of experiences.  It's no wonder people are electing other alternatives.  

If these parasites wouldn't charge for every damn thing imaginable, maybe the general public would start flying again.  But as long as they are, i for one plan on driving to my destinations.

The bottom line is that the airlines are too large and not efficient. They need to simply downsize to a point where they can offer a great product at a reasonable price. I can accept a charge for a second bag but the first one should always be free and the weight limit be say 60lbs. Start restricting the hand luggage that delays and overcrowds are our flights every day. Meal service in economy is a hit and miss proposition I believe like continental did that serve sandwiches which when I remember flying them as acceptable and sufficient. I do like the innovative idea of back seat entertainment and wi-fi that is a big positive. Cleaning the aircraft more often carrying blankets like they used to makes a big difference on the perception of air travel.

However customer service is lacking because if management is not caring! Why should the employees. I guarantee if the airlines made flying more simpler not as much as cost just avoiding the whole nickel and diming they can be very successful in achieving a higher passenger yield as well achieving cost savings.