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Netflix: more customers with less money

Posted Jul 25 2008, 12:56 PM by Kim Peterson
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Netflix shares are up 3% today after reporting a decent quarter that beat what analysts had been expecting. One tidbit I found interesting was that the company truly did manage to do more with less -- getting more subscribers even after cutting its marketing budget by 11%.

Netflix signed 168,000 new customers in the quarter for a total of 8.4 million. And that's after cutting marketing by $5 million. A year ago, the company lost 55,000 customers during the quarter. Netflix doesn't get all the credit; rival Blockbuster has backed away from pushing its online rental service lately, giving Netflix a bit of a free ride.

Netflix also got a generous amount of free marketing during the quarter with all the buzz over its $100 set-top player, called the Netflix Player by Roku.

CEO Reed Hastings said the company appears to be "substantially unaffected by the negative economic climate." Or, maybe the economy is helping a bit. A $20 Netflix subscription is a nice alternative for people cutting back on pricey cable packages or trips to the movie theater.

Still, the boost in customers didn't inspire Netflix to up its guidance for the rest of the year. The company still expects its base to increase to between 9.1 million and 9.7 million subscribers.

Maybe that's because Blockbuster is poised to go after Netflix once again. Blockbuster has just hired a new chief marketing officer and is working the kinks out of its Movielink online rental service, which it's expected to relaunch next month.

Related reading:

Netflix 2Q profit up 4 pct, beats analyst views

Netflix's hot new video player

Netflix: By-mail business to peak in five years

Blockbuster's set-top box plans

Comments

 

I LOVE NETFLIX!!! I will never go with anyone else, UNLESS someone comes up with a service that has edited movies (with sexual content and nudity REMOVED).

I know several people who killed their cable subscriptions and signed up for netflix instead.  Netflix may be one of those goods that thrives in a down economy.

I think Netflix is somewhat immune to the slumping economy, and it's because people stll want entertainment.  And for the small monthly price, starting at half that of a single movie theater ticket price, an entire family can watch unlimited movies per month.  Plus they have the instant watch feature where you get streaming video for as many hours as the cost of your plan, and with the new set-top box, it's even easier I'd imagine.  

I have been a customer of netflix for at least the last 3-4 years.  I love the service and easy way to get and return movies.  I have not had any trouble and have always received the movies I have been interested in seeing.

my programing with comcast is so bad that i just watch Netflix

Netflix rocks! Been a member for 6 years and have loved receiving the red envelopes in my mail. Have changed membership levels several times, used the vacation hold feature, used the instant watch option - this is the best deal in entertainment ever!

I was debating between Netflix and Blockbuster, but it seems like I know where to go now after reading the reviews I should have known,because BB is known for it's terrible customer service.

Netflix is like having Christmas come several times a week- there's always an awesome gift in the mail box. :)

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