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News worth reading today

Some headlines that caught my eye today:

Who has the worst customer service? MSN Money went snooping, and Time Warner's AOL topped the list. I agree, having seen AOL's horrible service firsthand. Short version of a long story: A family member with Alzheimer's could no longer speak -- let alone remember his AOL password -- and AOL wouldn't let his wife discontinue the service because she wasn't the primary account holder. His wife had to pay for years, and threaten legal action, before AOL canceled the account. Thanks, AOL.

Delaware has the best broadband. A new report says Delaware tops the country when it comes to the number of Internet connections using "high broadband" -- meaning speeds exceeding 5 Mbps. About 60% of Delaware's Internet connections fall into this category. Rhode Island and New York round out the top three. I was surprised to see Nevada and Oklahoma next on the list, given that vast rural areas aren't the best environment for fast broadband.

Google admits MySpace isn't the cash cow it expected. CEO Eric Schmidt tells a German reporter that the social network isn't monetizing as well as he thought. MySpacers are too busy socializing to click on ads. "When you are in a social network, it is not likely that you'll buy a washing machine," he said.

TiVo adds Disney movie rentals. Score for TiVo, whose stock is down 3% today in anticipation of its Q1 earnings announcement this afternoon. The company has partnered with Amazon's Unbox service to offer movie rentals, but Disney movies aren't available on Unbox. TiVo went out on its own to get Disney, and has worked out an arrangement with CinemaNow.

Review. Analyst Michael Gartenberg reviews the Netflix/Roku set-top box. "This was the easiest box I have ever configured. It was a matter of plugging into the wall and then the TV." 

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Comments

 

Thanks some great articles there. Google and Newscorp are coming to the same realization that social network sites are not the same as search driven traffic.

Andy

htttp://www.savingtoinvest.com

Andy (Posted 05.28.08 4:58 PM)

I have insight and get way over 5Mbps.

Ken (Posted 05.28.08 10:08 PM)

I realize a big part of Nevada is rural but it might be the number of people or bussineses the have high internet.  Think Vegas, Reno, and several other areas where it might be a very important thing.

rick (Posted 05.29.08 10:27 AM)

Im on AOLs side on the first issue. You can't discontinue someone's account if you arent the account holder. The wife should have had a power of attorney in the event of something catastrophic such as that. Peterson should have used a better example.

Mike (Posted 05.29.08 10:59 AM)

I firmly believe that AOL should have allowed the woman to discontinue her husbands account since he was not able to do so.  Hopefully she will be able to collect some money from AOL for the years she tried to discontinue the account.  Personally, I think they were money hungry!

Patti (Posted 05.29.08 4:10 PM)

Market Update

Dow | Nasdaq | S&P

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