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Countrywide's email blunder

Posted May 22 2008, 01:26 PM by Matt Koppenheffer
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Earth to Angelo: learn to use your email!

Maybe the fact that Countrywide CEO Angelo Mozilo hit "reply" rather than "forward" when typing his "disgusting" heard-round-the-world email isn't all that outlandish. After all, if you google "email blunder" you get well over a million hits -- most of them telling embarrassing stories of how a mistyped or misaddressed email put the sender in a precarious position.

But of course this isn't any Tom, Dick, or Harry who has sent an email to his boss accidentally disclosing that he's still drunk from the night before. This is the chief executive of a multi-billion-dollar company that is embroiled in controversy, about to go to trial, and trying to make sure a proposed takeover doesn't fall apart.

The actual text of Mozilo's email wasn't all that egregious. He simply noted that it appeared that most of the emails coming to the company requesting assistance seemed to have the same text which suggested that there is a common source providing counseling for the borrowers. Oh yeah, and he punctuated the email with "disgusting." Considering the struggles that Countrywide has been going through and the number of emails flooding in, I could easily think of juicier wording that he might have used. However, when your company is being criticized for not providing enough assistance to struggling borrowers, an email like this is like throwing rocket fuel on the fire.

What do investors think about all of this? Well, a visit to The Motley Fool's CAPS community shows that many investors have been concerned about Countrywide's callous attitude for a while. NJStockGuru, a CAPS All-Star, quipped earlier this month "I personally know people who have been destroyed by their predatory lending practices. I hope they get what they deserve. (Like their stock going to zero)" and added "A note to the Justice Department: Prosecute CEO Angelo Mozilo!!!"

Meanwhile, fellow CAPS player Suesur21 had some -- let's just say choicer -- words about the company:

 
Greedy [censored]. Lined the CEO and big wig's pockets with usurious interest rates from poor [censored] consumers. Slimy company all the way around and Bank of America buying them won't change things for their image much.


Ouch!

Have some words of your own about Countrywide? Head over to CAPS and let the 105,000 other investors on CAPS know what you think.

Start using the MSN CAPS stock-picking system and you could win $15,000.  To learn more, read this.

Disclosure: The author owns shares of Bank of America. The Motley Fool has a disclosure policy.
Comments

 

Yeah....meanwhile, my wife and I make a combined $160,000 and we live in a $200,000 house with a $150,000 mortgage.  Even on our salaries, it's sometimes tough to make ends meet and still have money to spend on vacations, kids, etc...why???  We $AVE $AVE $AVE.....people should try acting their wage.  

Go to DaveRamsey.com and listen to his program -- lots of dumb people out there that have no one to blame but themselves.

Just reading these comments lends itself to the truth....the grammar, the lost thoughts and mis-spellings are a tell tale sign that these people were ill-equipped to read, understand and sign an intricate mortgage closing statement.

Always remember, when money is involved, have a legal and/or knowledgeable professional with you at the signing....money very much well spent UPFRONT to prevent greater losses of money at the end.

Everyone is to blame -- greedy homeowners and sneaky mortgage brokers.

You can try and save your home by contacting the "home retention" department directly. I found this on their website. Hope it helps and yes you have to be patient on hold for at least 20 minutes to talk to someone. I had to do this for a friend of mine and they said you must start appying 3 months ahead of time before your rate adjusts for a freeze on your rate or a "Loan Modification". Know your terms before calling them as they will respond differently than the average person calling. You need a Hardship letter prepared by yourself and a financial analysis and current values in your neighborhood versus what you owe. Most importantly be nice as you have a better success rate talking to them and really listening to you. I have been in all aspects of the business for 20 years.

This is Countrywides website company bulletin:

Home Retention

In an effort to curb foreclosures and help borrowers sustain homeownership, Countrywide Financial Corporation is actively working with borrowers who are experiencing financial challenges. Our primary goal is to help borrowers, while still providing an acceptable return to our investor.

In 2007, Countrywide helped more than 80,000 borrowers retain their homes. Loan modifications accounted for 69 percent of all home retention efforts, while repayment plans, forbearances, and refinance options where also employed.

Countrywide encourages borrowers who are facing financial difficulties such as an increase in their mortgage payment or have fallen behind on their payments, to contact Countrywide's home retention team at 800-669-6650.

Additional foreclosure prevention tools and resources are available on Countrywide's H.O.M.E. (Home Ownership Mortgage Education) Web site at www.homebycountrywide.com.

Have we not learned what Capitalism is about? Its about how much money you can take without regard to fairness, honesty, integrity. This is the Westren World normal process. Its been like this for the last 60 or more years.

You think what you buy is worth the Big money you spent? Think again....

I'm sure none of you would be crying of your house value was going up.. And I'm sure none would hesitate to sell for an inflated value just to make more money... Can you say Capitalism again.

You are as guilty as any of these lenders.. Money, Greed blinded you.. Now that the tides has shifted, all cries and screams Not Fair... Pathetic....

It all starts with you the consumer always wanting bigger, better.. Its never enough!!!!

Wake up and smell the Amonia...

Maybe the mortgage companies were looking to make a quick buck with the kinds of loans they were offering, and maybe they won't/can't help everybody who didn't read the terms of their mortgage before signing it... but I think some of the comments toward Countrywide are over the top because of one thing no one seems to be remembering... the employees of Countrywide.  I'm not talking about the type of people at the level of Mozilo or high ranking VP's, etc, I'm just talking about your average every day employee of Countrywide.  These people stand to loose just as much as those who are the "victims" of this housing bubble because they stand to loose their jobs.  Just a reminder that no matter what happens to any of the C levels at Countrywide, they'll all still have plenty of money to see them through.  The same cannot be said for the tens of thousands of regular people whose livelihoods hang in the balance of all of this.

Everyone is to blame.  The system and the home owners.  The big problem now is that the system side is content to walk away and lose billions and cause people to lose their homes when a simple adjustment to the contract would solve the problem.  But none of this will be of use if no lessons are learnt.  People have to slow down on the credit cards and save.  I don't own a home yet, but I am saving 12% of my pay in 401k.  What are you doing?  Eating at TGIFriday's every day? Oh, and when I want to borrow from it, it is there and the interest paid on the loan goes back to me.  I am my own banker.  I have a few cards to pay off before I am debt free.  Did I also mention I drive a little scooter and get laughed at.  Laugh at my 78mpg.  I saw this coming and got mine last year and have taken a ton of jokes.  I did not mind since they were pretty funny, but now I am helping those jokers get good scooters of their own.  God bless America, and give them some brains while he is at it because that is the only thing that will save us now.

I think the customers should have done more research on loan types and understand each one before they sign the loan papers.  I would never sign ARM loan.  I am very lucky that the bank we got a loan from wrote us a letter that we could refinance any time we wanted.  We chose a 20 yr from our 30 yr fixed rate.

Our credit scores are excellant.  If you can't afford a fixed rate then don't buy, that easy.  Don't over extend yourself otherwise you are asking for trouble in the future.

The above people represent what America is all about, "I got mine, f*** you dead beats. I was lied to over and over by Independent Financial Mortgage located in Forrest Hills Ca. I asked the Loan Officer at least a half of dozen times "This is not a negative amortization loan, correct" and each time I was assured, "No sir it is not." I signed papers that appeared to be saying what  I was told. The loan was quickly sold to Countrywide who sent me an "Option Arm" payment coupon. This is when I realized I had been put on the "Predatory lending train." I complained to Independent Financial Mortgage and the loan officer and her manager were let go. I work an average of 50-70 hours a week, probably more than the cruel people who write in and want to call people names. This housing problem was caused by greedy CEO's. To say there is no such thing as predatory lending clearly states your intelligence. I suspect you people work for these companies and are writing in so the roof doesn't fall in on your ignorant heads. Wake up the world is going down the toilet because of greed.

Listen people, the banks, the mortgage companys will not lose a dime. Your tax dollar will bail them out. Call, email or write your comgressman, your senator, Hillary.Obama, Mcain and everyone you know to protest the bail out.

I amn an Appraiser that CountryWide refused to use because I will NOT inflate values.  Whar CountryWide has done is criminal & should be treated as criminal. I am NOT a big fan of lawyers but many that have dione business with COuntry Wide need to consult with one that has knowledge of Real Estate Transactions. .  IF your in AZ contact the DFI in Phoenix 44th St.  They may be very intrested in your story. As far as consumer NOT knowingh how to read loan docs. That in many of the cases was NOT why they are in trouble.  Rhey were TOLD thingsd that were simply NOT true.

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