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Has DISH lost its mojo?

Posted May 13 2008, 01:14 PM by Kim Peterson
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DISH Network has lost its mojo, said Bernstein Research analyst Craig Moffett today. And he went as far as to wonder if the satellite provider is "the next Sprint." You know things are bad when people start calling you the next Sprint.

Moffett's in a lather because of the company's Q1 performance. (10-Q is here). Revenue and profit were fine, matching or beating what analysts were looking for. But the subscriber numbers tell a different story. DISH added only 35,000 net new subscribers, compared with 310,000 a year earlier. Customer turnover grew to 1.68% from 1.46%. DISH blamed "worsening economic conditions," including a slowdown in new housing and an increase in customers who can't pay their bills. The company also said the competition is getting pretty intense.

DISH also sounded the alarm about a contract ending with AT&T, which has been bundling DISH programming with Internet and phone service. AT&T hands DISH a significant number of customers that way, but the contract between the two expires this year and may not be renewed.

All of which makes Moffett think that "DISH would appear to be between a rock and a hard place." Cable is making a run at the company with "triple play" packages of cable, Internet and voice. At the same time, DirecTV is a strong competitor with its HD offerings. "Like Sprint, DISH appears to have lost its mojo -- that fundamental reason why a consumer might choose it above all other choices," Moffett wrote.

DISH had some positives in the quarter. It raised prices, which boosted the average revenue per customer by 6% to nearly $68 a month. And the number of subscribers hit an all-time high of 13.8 million. The good news is lifting DISH shares 3% today to $31.34.

Moffett is overly pessimistic about DISH, but he raises a key point. How can DISH Network stand out among the programming options out there? What makes DISH a must-have? DISH needs good answers to those questions this year as the market gets tougher.

Comments

 

DISH won't make it in the long run because they don't offer anything special that its competitors can't. Like the article says, cable has the triple package deal with cable, internet, and phone. Dish can't offer that if it loses AT&T. Directv (who I am a subscriber to) has a ton of HD channels and the biggest sports packages you can find. And as long as Directv has the NFL Sunday Ticket exclusively, then DISH is bound to fail! They better think of something...soon!

Give some a-la-carta options in packages.I've been a dish subscriber for many years and in order to watch the hockey playoffs I have to go up 2 or 3 packages in order to get Versus network.I really feel a-la-carta packages will really sell.

Try customer service.  I don't know about DirecTV, but I DO know that Dish network has very, very poor customer service.  That's why I am about to switch.  I'd love just once to feel like they cared whether or not I was getting the way overpriced service I pay for.

Our family has been a DISH household for about a decade now, and we're probably going to switch to DirecTV in the near future. The periodic calls to add subscriber channels (which we could add ourselves at the touch of a button, according to their publicity), very infrequent price breaks on upgrades, which they give to new customers for free, and generally unhelpful service all contribute to the decision.

We're also still a bit annoyed at the misrepresentation campaign DISH engaged in when they blacked out Viacom channels a few years ago, in order to force lower prices, which they do NOT pass on to the consumer in any fashionl.

I have cancelled DISH service just because they do not offer a la carte options. Why should anybody pay for the channels they do not watch?

Cable or DirectTV is no different is this regard, so they will not get my money either.

A tip for the current DISH subscribers, if you want to get a better deal, cancel your serivice, in a week you will get a call and can negotiate much better prices.

I've been a DISH customer for 4+ years.  I've been happy w/ their svc, but I agree w/ the other comments in that they're not competative enough, & I don't watch 80% of the channels I'm subscribed for.

I'm looking forward to the change over to digital broadcasts next year.  If I get good reception, I can save about $100 a month & not have to deal w/ DISH anymore!  

Ihave been a DISH customer for over 10 years, and what was said above me is true. I had to cancel my service, and switch to Directv for two months in order for DISH to give me a deal. I ended up getting the deal I wanted from DISH, but if I do it again, I won't subscribe to Directv. Their service was horrid, customer service is in India, ans they do not respond to customer complaints vis snail mail.

I'll continue to be a DISH customer foras long as they exist. Directv could have kept me, but they chose to screw me instead.

I just got dish in Jan.. While installing my dish the man (boy) went threw

my kitchen ceiling. This is May and they still ignore my calls.

I will be going back to directv just as soon as I get my ceiling fixed

Dish is awesome ,except customer svc. I watch my spanish and english channels and wife watches only spanish. I have double the viewing options. Anywhere u call the first thing they ask is if you would like english or spanish ,press 1. Too many loyal spanish customers and they are only going too keep coming,and they will want dish. Fence won't stop them , only slow them down maybe. Prisoners escaped Alcatrez, fence building is funny and a joke!

Wow! It must be a long way to the top. I spent an hour recently trying to explain to Dish customer service how and why they were losing my business. I left the conversation beliving that they were reading pat answers without reguard to the content of my comment or question. The top guy should call customer service as a customer and find out why customers are leaving.

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