I usually refrain from going to Home Depot because, being a total dufus when it comes to home repairs, I really need help.  And it is so very hard to find.

I did return Easter Sunday to pick up some stuff and got great service.  Since I was basically the only one in the store.  I actually saw 3 employees, one of which as extremely helpful.

I got lucky this time.

I just had $16000 worth of windows installed by HD. Couldn't be happier.Very professional all the way thru. Lowes couldn't come out for 2 weeks when I checked. Sears was sky high for a simular product. Talking about  bad cust. service, Verizon is at the top of my list.

Poor customer service is right.  I worked for Home Depot back in the 80´s and servicing customers was the main reason we were there.  It ain´t so nowadays.  The main reason the employees are there is to make money and go home.  Maybe HD needs to hire some of those guys and gals from the 80´s and relearn how to make customers happy.

If improving customer service is putting in more self service check out lanes in their store,they will continue to lose customers like me. Their employees act like they are running from you when you need assistance. Most employees are going to lunch or breaks constantly. Lowes is usually a little pricier but you can find someone to help. They need completely new management before someone should invest in their business.

Talk about screw ups.  How about always out of small dollars items that force you to go somewhere else.  After a while, you figure out why not go somewhere else in the first place.  I sold my HD stock last year so I would not feel guilty about going to Lowe's

I've been in sales for 40 years and I work for Home Depot part time to supplement my retirement income and to give me something to do. I give customer service to hundreds of people every week and I can tell you that there are customers who are just complainers and trash the company any chance they get. They are only a small percentage of the people I help, but they make the loudest noise about anything and everything.

The store I work at has good people working there and the vast majority of the customers go home happy. The ones that post are the complainers. They look for problems that don't exist.

Most of the people who shop at Home Depot are return customers who won't go to Lowes because Lowes is understaffed with inexperienced people who are paid much less than the associates at Home Depot.

1'st a clerk leaves to do a price check-----never returns! Next a dept. manager  tells me that they do not have time to pull an item from the top so that we may inspect it as it is lunch time. After lunch his people have an end cap to set up and if I couold give them  a time tomorrow  perhaps they could schedual it in!  It cost me $8.00 just for fuel to go to town ---I went across the street to Lowes . I've given up after sooo many occurances  such as this.

Gary

My husband and I live in Tucson AZ.  We recently had to buy some stucco patch.  As you would imagine, stucco is BIG here in the Southwest.  So to Home Depot we go, only to find out from a non-knowing floor person that "we're out".  Again, we trotted over to Lowes, and in and out we got what we needed.  We are so outraged ,and beat ourselves up every time we go to the Depot.  Next time we'll just  go to Lowes , get what we need, and save on the gas & needless steps

Their customer service suks, and the workers are just to young worker there.  I don't know why companies feel the need to hire such a group of young people that just do not want to deal with or associate with the older people.  It's the older people with the money that keeps businesses afloat, and it's time to start bringing back workers 40 + back into the work place.  They actually work, and don't spend time trying to pick up people that come in, or ignore the older people that has the money and need assistance from time to time in trying to find things.  It's just that simple; get rid of all the young jerks working there, and hire more mature, respectful, working class of people.  Also, you really need to get rid of all the illegal laborer camps sitting in your lots.  I don't shop there because i just don't feel comfortable parking my car in a loot with a bunch of illegals staking out my car.

What ever happened to Home Depot?  You went cheap, and you sank your ownbusiness in doing so.  Young, goodlooking people don't keep customers coming back or sales for your business.  Customer service and feeling appreciated does.

went there the other night and purchased approx. $1,000.00 in supplies and was exspected to go thru self-serve, there was not a cashier open. the place is a joke

trying to get help on the floor does not happen so you are on your own we will take our buissness elsewhere