Couldn't agree more.

You sure hit the nail on the head when you say mediocre customer service,  because so many of Home Depot's people have the most rediculous attitudes I have experienced in a long, long time.   I have traded with Home Depot for several years,  and customer service has declined to a point that I now refuse to trade there.  When Frank Blake took over the reins he gave forth with lip service about how he was going to attact and fix the C.S. program,  but he needs to take a better look at what he promised,  because it's not working.  

The cheapest gasoling I could buy here yesterday was $3.09,  but I chose to drive 180 miles round trip to get what I needed from a Lowes store,  instead of trading at the Home Depot store which is only 1.2 miles from my house.  Driving at a reduce speed of 60 MPH my vehicle only made 15.3 miles per gallon,  so you do the math.  I'm 71 years old and I don't think there are enough years remaining to get me back to Home Depot to enjoy  their rude, smart mouthed and non-helpful personnel,  which happens not to be all of them,  but far too many.   It's too bad that the rotten eggs make it bad for even the good ones.    Happy Easter,   Blake !!

It's quite obvious by this article, You don't know JACK about the home improvement retail business, Kitchens, including cabinetsand coutertops are still in demand for remodeling and aren't solely tied to housing restarts. Articles like this are the reason many people are pulling out of the stock market.  Home Depots problems aren't hinged on the housing market either, they are internal, they need to work on Customer Service.

i was at home depot this weekend looking for a certain dustbuster.  they wouldn't let me on the aisle b/c they had it blocked off.  then they were all in the back, like you had to totally search to find them and they were way up high.  i said screw it and went the 2 miles to lowes, where i had no problem finding anything.

So true...HD used to be a great place but they rested on their laurels and the staff has sent it into a nose dive.  Too bad.  They have some terrific merchandise ther that they handle exclusively.  I wonder if those companies will see the handwriting on the wall and take away that exclusivity?

I went to Home Depot  to purchase counter tops, sinks, ceramic and Pergo flooring  etc. to remodel my kitchen and bath.  Three employees were standing around and I asked for help.  One of them just pointed in the direction of the tiles and kept talking to the other employees. Not one stopped to ask if I found what I wanted as I walked past them and out the door. Dont they know that female senior citizens have the $$ to spend and will go where they are treated right?  Yes, Lowes got my business.  Now my family drives past Home Depot to get to Lowes in all five cities where they live.   Thanks Home Depot for sending me to Lowes.

The Home Depot problem will continue to worsen until the CEO's there finally realize that it's time to stock their stores with quality people and not their usuall lame ideas of one or two people per shift that work in their perspective departments. This idea is standard practice to curb costs & is sppposed to stimulate profits to share holders.

There is a continuing trend that companies such as Home Depot, which is not alone, that feel that the CEO's are due to huge sums of money while their employees are worth $8.00per hour. The fact is most there at Home Depot are part timers so that they do not have to pay insurance benefits ect, ect!

Wrong Wrong Wrong!!!! Maybe it's time that America sends these companies a new message. CEO's need to curb their incomes to a more resonable figure and provide consumers with what they need. Experienced reps that know what they are doing and actually care.

I speak volumes of truth to this as I was a partime associate at one of there stores in Oceanside CA. During my short time there I learned several things. You could move an associate from lawn & garden to the appliance department as a department head & even the flooring department for that matter. Never mind that these associates didn't have the slightest clue about customer service much less sales sense.

The idea there was as long as you were a puppet for management, who were usually buisy hiding some where, and piped the corporate tune of insanity(think & feels good nonsense), you were elevated to management. An associate that was a part timer and some how was still able to out perform the full time associates in sales volume, month in and month out, was considered to be dangerous.  Hmmm.....that's some thinking there isn't it.  

Called there this weekend to ask a question of the lighting department- exceptionally rude service. They also miss order some custom doors and stuck me with that once before. I own some shares, but until someone comes in and fixes this place and returns it to its former glory, I wouldn't touch this dog with a ten foot pole.

We have been doing business with HD as a Electrical Contactor and we are continually training or explaining to their employees how to do their job because of the high turn over.  It is a concern for us to continue to do business with them since it look the economy looks grim and we have to chase customers for a potential call/appointment.

I live in Osage Beach, Missouri and until recently thought that we had the only terrible Home Depot store in the USA.  Wrong!  There seems to be many just like ours......no service.......rude clerks..........out-of-stock products, etc.  In December I asked why they did not have any humidifiers.  Answer: "That is a seasonal product."   Yes, it is and December is the correct season.  So, I went over to Lowes and bought one immediately.  Our community longs for the day that we see Home Depot saying "good-bye".