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Palm's future just got brighter

Posted Feb 21 2008, 03:30 PM by Kim Peterson
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This could be a turnaround year for struggling Palm, and all because of three letters: GSM.

The beleaguered smartphone maker already got a boost in the arm four months ago when its new Centro smartphone became an overnight success. But the $100 Centro was exclusively made for Sprint, and that meant it could only be used in the U.S. on Sprint's CDMA network.

That exclusive contract has ended, allowing Palm to take the Centro to other carriers. AT&T jumped at the chance, and this week, both companies announced a new Centro that runs on AT&T's Edge network, which uses GSM technology. That's significant because GSM is the global standard for wireless phones -- 86% of the world's wireless subscribers use it, according to AT&T. The new Centro can place calls in nearly 200 countries.

Stocks didn't respond to the news Tuesday; Palm shares have hovered around the $6.50 mark all week and closed today at $6.35. AT&T shares dropped on Tuesday -- but that was due to a new price war among carriers -- and closed today at $34.47.

Since the AT&T deal isn't exclusive, Palm can start shopping the Centro to international cell phone carriers. And since the new Centro is already wired for the GSM network, there's no stopping Palm from a huge global expansion.

This couldn't come at a better time for Palm. Only 27% of the company's sales came from outside the U.S. in the quarter ended last November. That's down from 34% in the year-ago period. The number of devices shipped internationally fell by 22%.

Analysts say that in a slowing U.S. economy, cellphone makers should diversify their exposure. In other words, Palm shouldn't be so heavily dependent on the U.S. for its sales. 

The Centro is still priced at $100, but it requires the wretched two-year commitment that cell phone carriers love. It offers e-mail and Web access, and has a color screen and a full keyboard. Palm isn't saying what kind of deals it's working on with international carriers, but you can bet that Palm execs are racking up some serious frequent flier miles getting some agreements in place. And that's the best thing that can happen right now to Palm, whose stock price has plummeted 60% in the past year. 

Comments

 

Palm needs to figure out how to make the software not crash and add wifi then it might make a come back.  Between Iphone and Blackberry its hard to come from last and catch up to these guys

In todays global market Palm can make a comeback with a few weeks to its marketing and features. Just a few years ago we spoke as if Blackberry was going to close their doors and we have witnessed the Iphone come from none existant to a leader in the market.

Palm is banking on the Centro to bail them out from declining sales, but the Centro isn't the life saver that we all expect it to be. It offers no more features than other phones in its category. Palm still struggles with WiFi, a features consumers obviously want. Rather than building it into phones, we depend on Wifi "sleds", or modified Wifi SD cards. They can't get the cell phone part right, either.  I had the Treo on GSM for a long time. The real "letters" that can save them are either HSDPA or UMTS. I dumped the Treo because it is stuck on EDGE with no Wifi.

Consumers lean to the devices that offer more, even if it means spending one or two hundred more dollars than they normally would. How can Palm expect to sell the little-to-offer Centro when there are touch-screen, Wifi, Blackberry-speed, QWERTY keyboard, PTT cell phones already on the market? It's like the offbrand of cell phones now. Until they find a way to revamp the software inside the phone, Palm should quit while they're ahead.

As a Palm Centro owner, I have nothing negative to say about the device.  I love the ease of use and the fact that it is compact and affordable.  I am take it anywhere and do just about anything.  I surf the net, send picture mail, text msg and keep tabs on my daily life with the calender.  Thanks Palm for merging the Palm and Phone together and making it fab!

I don't really care about the phone end of it, but they make the best PDA around for my money...the Palm Pilot rules

I love my Palm Treo with the exception that the OS does tend to crash regularly and reset itself which is somewhat of an annoyance.  It's as though the phone needs to clear ram memory due to recently closed programs that won't completely empty out of the loop.  Definitely an OS issue that can be easily addressed.

I can get on the web anywhere there is a WiFi signal with my Palm TX. Seems like that technology ought o transfer to a simple cell phone!

But folks it still works well.

Palm needs to master their customer service in the U.S. before they go global! I have owned 2 Palm Treo's and each time I have called their customer service they won't even talk to you unless you give them a credit card and after spending the better part of $1000 dollars you think support would be free!

New phone / Old Operating system.

+ Anyone who is remotly intrested in this device might as well go with Sprint .. because EV-DO is WAY faster than EDGE.

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