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Ebay CEO to step down

Posted Jan 22 2008, 03:22 PM by Kim Peterson
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EBay chief executive Meg Whitman will retire from the post soon, the WSJ reported today. And that means eBay is at the most critical point in its history. The retirement news isn't a surprise; we discussed the idea of her resignation earlier this month. Whitman, 51, has been giving her top executives more responsibilities recently and could be grooming one to replace her.

EBay investors weren't too thrilled today. The company's shares fell more than 4 percent to close at $27.13. I thought the market would react more favorably, considering that eBay's share price has dropped by almost a third since October.

Whitman's legacy has some black marks, such as the overpriced Skype acquisition and the increasing anger among a user base irritated by high fees. I don't think she's done enough to improve the user experience, and as a result companies like Amazon have become a serious competitive threat. But what outshines those flaws is this: Whitman has kept the company growing and profitable, which is exactly what a CEO should do.

The person eBay's board appoints as successor will say a lot about how the company views itself. The WSJ speculates that John Donahoe, the president of eBay's stagnating auction business unit, is in line to replace her. If Donahoe is promoted, eBay's board is probably looking for more of the same from the company's leadership -- and honestly there isn't much wrong with that.

But bringing in someone fresh would signal that eBay is ready for a change. Ready to abandon its cautious, conservative approach and become more than an auction site. Ebay has huge potential to expand into new areas, and those moves, while risky, could revitalize the company.

Ebay's quarterly results are out tomorrow. Perhaps we'll find out more about a Whitman resignation then. 

Update: The news is out (click here for more detail). Whitman is leaving in March but will remain on the board. In a conference call today, she said, "It's time for eBay to have new leadership, a new perspective and a new vision." Donahoe will be the new CEO, and in the same call said he'll make eBay easier and safer to use.

Here's what others have to say about the news:

NYT Bits:  "Ultimately, if Ms. Whitman’s strength was her conservative ability to give the eBay auction concept a chance to grow and achieve its potential, there may be a strong case for a need for change."

Digital Daily: "Certainly she leaves a storied career behind her. She led the company through its 1998 initial public offering, and from there through some 40 quarters of sequential revenue growth. An impressive achievement by any measure–Skype acquisition be damned." 

Silicon Alley Insider: "We think the move will be good for eBay's stock price and, likely, good for eBay. Meg had a strong run, especially in the early years, but eBay has lost its strategic focus, and we think the company will benefit from having a new leader. " 

Seeking Alpha: "Whitman has been an emblematic leader for eBay but I also think the time has come for a change in leadership. The earlier this change comes, the better." 

BloggingStocks: "Ms. Whitman has done an admirable job as CEO of the company, as evidenced by the stock's strong performance since its IPO. But over the past five years, shares of eBay have provided essentially flat performance as the company struggles to find ways to deal with slowing growth in the auction business." 

Comments

 

While eBay has some great bargains for buyers -- hopefully not of stolen goods! -- the fees for selling are so complicated and high that selling is discouraging. Often I just break even, and have to be content with the result that I am clearing out extras I don't need and simplifying my life.

If the new CEO lowers fees, eBay may find so many more people will be willing to go through the hassle to sell eBay make actually make more net money. Hope this happens, or I'll likely find another way to sell.  

There are several things that make Ebay a poor place to buy or sell from. They are fees, customer service, and feedback. Fees are unnecessarily high. You would think with listing fees, final value fees, and paypal fees they would be making enough. Then the store owners have to pay even more.

    Customer service sucks. I had a simple question about their credit card. It took me four tries getting the wrong answer from a machine before I gave up and decided against getting it. I have never received an answer from an actual person. Just what amounts to form letters. This is not what I expect from a company that is making so much money off of my hard work.

    I have never seen such an unfair way of evaluating the quality of a person’s items or service. EBay’s feedback system gives way to much power to the idiots that don’t understand what is supposed to be used for. I have hundreds of feedback comments on eBay. I prized my 100% feedback score. Guess what? One day one of those idiots left a feedback. He didn’t pay for an item he purchased so I left a negative feedback for him after allowing him 7 additional days to pay. He left one in return. This has happened several times and EBay will not do a thing to correct it. Why am I trying so hard? Maybe I should write a letter to one of their machines. Maybe that would help, NOT. This is a business with a lot of potential. Now I am going to make them work a little to get my business back.

Ebay needs to set up a way to allow buyers to use credit cards without having to use Paypal, which many people (myself included) do not trust and will not use.  That is the single reason that I will ALWAYS buy from Amazon first, if I can find what I'm looking for there.  Paypal is intrusive and many people have had truly horrendous experiences in using it.  Forget all that crap about ebay community and all that other hype, concentrate on what made ebay great in the first place (auctions and buy it now) lower the fees to help the average guy to be able to afford to use ebay and get a way to use credit cards besides Paypal and I'll be happy.  Otherwise, Amazon, here I come!

Ebay, I call it Screwbay, because that is exactly what they do to you.  Buyer Beware, that puts it as plain as day.  A lot of scam artists are selling so called goods on Ebay.  Their so called Buyer Protection Plan, what a freaking joke.  Just try and submit a claim for an item you paid for through Pay Pal, and never received.  It took me 4 months to get my money credited back to my credit card and Ebay, who owns Pay Pal fought me tooth and nail.   Some buyer protection paln.  They did nothing at all to try and help me out.  Not at all user friendly.  Try and speak to someone on the phone, WON"T HAPPEN!!  They send you nothing but computer generated auto responses.  Screwbay can fall flat on their face.  Won't ever use them again!

Don't complain about fees - it's pure capitalism.  Those who make money still use the site - it has the biggest audience.

This change may be a non-factor.  EBay is maturing, at least in the US, and growth will not be too strong.  

The value of E-bay is that it brings a large number of targeted buyers to the seller. This can bes worth 6-10% of a products market value, that should be clear to anyone. Having said that, I believe E-bay needs to find ways to compensate  powersellers and regular users in order to stay competitive and maintain market share. A real challenge for E-bay is to recognize that certain products and store types have much smaller profit margins than others. Instead of losing these customers due to high fees, Ebay needs to adjust their thinking to help them sell more product through E-bay. More competitive pricing means more sales and more money to E-bay. That is what a new CEO should be considering.    

Bob said "she failed on her performance.  period."

Huh?  She took the company from an unknown niche marketer with a value of next to zilch and made it a multibillion dollar international success.

Failure?  Come on Bob, get your head in the game.

I agree with the comments above, fees are way too high and paypal charges you a fee for transfering money directly from you bank account.  Now you have to wait 3 days for the transaction to clear.  All the checks and fees are driving ebay stocks down and down!!!

Has anyone found another auction web site that was like the Good-ol-Days of Ebay in the early years??     I for one am ready to switch.  

I fail to understand the logic of sellers on E Bay paying a fee and then indicating they only accept Pay Pal.They immediatly eliminate potential buyers, and play to a limited audience and must be nuts when you observe the sellers who want nothing to do with Play Pal far outweigh those that are nuts enough to tie themselves to them.Comparable to the idiot who only accepts credit cards and refuses cash.I do not have Play Pal nor will I ever subscribe to it,at the moment I am interested in  an item but he only accepts Play Pal so NO SALE.My feedback is 99+%,135 purchases.

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