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Ebay CEO to step down

Posted Jan 22 2008, 03:22 PM by Kim Peterson
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EBay chief executive Meg Whitman will retire from the post soon, the WSJ reported today. And that means eBay is at the most critical point in its history. The retirement news isn't a surprise; we discussed the idea of her resignation earlier this month. Whitman, 51, has been giving her top executives more responsibilities recently and could be grooming one to replace her.

EBay investors weren't too thrilled today. The company's shares fell more than 4 percent to close at $27.13. I thought the market would react more favorably, considering that eBay's share price has dropped by almost a third since October.

Whitman's legacy has some black marks, such as the overpriced Skype acquisition and the increasing anger among a user base irritated by high fees. I don't think she's done enough to improve the user experience, and as a result companies like Amazon have become a serious competitive threat. But what outshines those flaws is this: Whitman has kept the company growing and profitable, which is exactly what a CEO should do.

The person eBay's board appoints as successor will say a lot about how the company views itself. The WSJ speculates that John Donahoe, the president of eBay's stagnating auction business unit, is in line to replace her. If Donahoe is promoted, eBay's board is probably looking for more of the same from the company's leadership -- and honestly there isn't much wrong with that.

But bringing in someone fresh would signal that eBay is ready for a change. Ready to abandon its cautious, conservative approach and become more than an auction site. Ebay has huge potential to expand into new areas, and those moves, while risky, could revitalize the company.

Ebay's quarterly results are out tomorrow. Perhaps we'll find out more about a Whitman resignation then. 

Update: The news is out (click here for more detail). Whitman is leaving in March but will remain on the board. In a conference call today, she said, "It's time for eBay to have new leadership, a new perspective and a new vision." Donahoe will be the new CEO, and in the same call said he'll make eBay easier and safer to use.

Here's what others have to say about the news:

NYT Bits:  "Ultimately, if Ms. Whitman’s strength was her conservative ability to give the eBay auction concept a chance to grow and achieve its potential, there may be a strong case for a need for change."

Digital Daily: "Certainly she leaves a storied career behind her. She led the company through its 1998 initial public offering, and from there through some 40 quarters of sequential revenue growth. An impressive achievement by any measure–Skype acquisition be damned." 

Silicon Alley Insider: "We think the move will be good for eBay's stock price and, likely, good for eBay. Meg had a strong run, especially in the early years, but eBay has lost its strategic focus, and we think the company will benefit from having a new leader. " 

Seeking Alpha: "Whitman has been an emblematic leader for eBay but I also think the time has come for a change in leadership. The earlier this change comes, the better." 

BloggingStocks: "Ms. Whitman has done an admirable job as CEO of the company, as evidenced by the stock's strong performance since its IPO. But over the past five years, shares of eBay have provided essentially flat performance as the company struggles to find ways to deal with slowing growth in the auction business." 

Comments

 

I'm a powerseller in E-bay and it's so darn hard to make a profit. After all the high fees, there's so little left for me to enjoy any profits. Considering the transportation fees and the time it takes to get my items. I'm at a loss. I've decided to sell only during late summer and Christmas season because that's the only time it makes sense to me. Also, I think there's alot of flaws in the feedback policy. Those with no feedback or new to ebay could careless if they give an establilshed powerseller a negative feedback. The only person who loses is the powerseller. Most powerseller are exceptionally good about making the customer 100% satisfied. It's too bad for e-bay that they don't see that we are the ones that turn this company a profit.

I was a seller also.  Beginning, everything was fine, then all the high fees! I mean, how many times should you pay for an advertisement with seller's fees, listing fees, picture fees, anything for a dollar.   I had to close shop because I was no longer working for me but for EBAY AND PAYPAL.  We all have to wise up with companies (any) that keep stealing from our pockets to line their CEO's rather than helping us ALL to grow together.  Can't we all just get rich together.  Why the greed!!

Over all, eBay is fabulous. I have been buying and selling goods occasionally since 2000. People complain about the fees, but considering that they are bringing in basically untaxed income, I wonder what is there to really complain about? Aside from that, intelligent buyers can see past fake products and still save quite a bit on brand new and used products. The variety is unmatched, and anyone can do it.

Ebay tried to charge me over $200.00 in listing fees when I have never sold anything on their we site.  I was furious!

I to Feel that Ebay has a strangle hold of nothing, Choking every new seller to walk into the market.. Right back out.. I cannot believe eBay doesnt charge for buying off of their site..  It sometimes Confuses me why they Have there "Specials" on a wensday. or a tuesday when all the traffic is Sat Sun..

I hope this New ceo Is a little smarter on keeping the fees  little easier on the "backbones" of eBay..   Give them a Month Free with there store Some months MAYBE SOME GRATITUDE!  That Ive paid them over 5,000 dollars But no Not a thanks Not a 10% off  nothing ZILCH But they Sure like to give out Fees!

I'm a seller on eBay, I always loss money because eBay too expensed and eBay has bad customer service, especially its Trust and Safety team are so terrible.

-Tim

I have had a store on Ebay for four years now. I have down sized considerably due to the increase in fees. Ebay has made it to where they get all of the profit. Between Ebay and PayPal which Ebay now owns the fees are outragous! I am searching for different routes to take, to sell my products. Amazon, Yahoo, Ubid and other avenues that are out there. Ebay is losing a lot of sellers because they are over pricing the fees to the sellers, which in return are being passed on to the buyers. It has gotten out of hand.I am tired of working hard and giving Ebay all of my profits. Most of the time I lose money on a sale.

Ever since EBAY acquired Paypal, the collection arm of EBAY, and started taking the transactions fees, they have since raised their fees to sellers. As a small seller, they are making more money than me. !!!! They are driving sellers away with their fee structure. I hope the new CEO gives a break to the sellers, as the buyers pay absolutely nothing to make a purchase. I know of many, many sellers who left EBAY due to the greed. Heck, they charge you a listing fee, then a final value fee, and to top it off, they get a fee from (Paypal), which they own when the buyer pays....Additionally, they have stagnated growth to and for sales outside of the United States. Thru their Paypal Policy Protection program, you must ship to a confirmed address to be protected, but, once you ship out of the country, there is no way to track a package, or prove you sent it, opening the door for scam artists out of the country to claim they never received the package or merchandise....They must take a hard look at their rules and regulations which is stifling international trade....Enough said. Good luck to the new CEO. I hope he or she reads this and maybe takes charge to go forward and make EBAY what it could be.....

PayPal has kept me away. I've provided credit card numbers but they want a number for your checking account.  If it were not for the hassle of PayPal I would be selling again.

Meg says "I stomped all over the average user every way I can think of, it's someone else's turn".

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