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Ebay CEO to step down

Posted Jan 22 2008, 03:22 PM by Kim Peterson
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EBay chief executive Meg Whitman will retire from the post soon, the WSJ reported today. And that means eBay is at the most critical point in its history. The retirement news isn't a surprise; we discussed the idea of her resignation earlier this month. Whitman, 51, has been giving her top executives more responsibilities recently and could be grooming one to replace her.

EBay investors weren't too thrilled today. The company's shares fell more than 4 percent to close at $27.13. I thought the market would react more favorably, considering that eBay's share price has dropped by almost a third since October.

Whitman's legacy has some black marks, such as the overpriced Skype acquisition and the increasing anger among a user base irritated by high fees. I don't think she's done enough to improve the user experience, and as a result companies like Amazon have become a serious competitive threat. But what outshines those flaws is this: Whitman has kept the company growing and profitable, which is exactly what a CEO should do.

The person eBay's board appoints as successor will say a lot about how the company views itself. The WSJ speculates that John Donahoe, the president of eBay's stagnating auction business unit, is in line to replace her. If Donahoe is promoted, eBay's board is probably looking for more of the same from the company's leadership -- and honestly there isn't much wrong with that.

But bringing in someone fresh would signal that eBay is ready for a change. Ready to abandon its cautious, conservative approach and become more than an auction site. Ebay has huge potential to expand into new areas, and those moves, while risky, could revitalize the company.

Ebay's quarterly results are out tomorrow. Perhaps we'll find out more about a Whitman resignation then. 

Update: The news is out (click here for more detail). Whitman is leaving in March but will remain on the board. In a conference call today, she said, "It's time for eBay to have new leadership, a new perspective and a new vision." Donahoe will be the new CEO, and in the same call said he'll make eBay easier and safer to use.

Here's what others have to say about the news:

NYT Bits:  "Ultimately, if Ms. Whitman’s strength was her conservative ability to give the eBay auction concept a chance to grow and achieve its potential, there may be a strong case for a need for change."

Digital Daily: "Certainly she leaves a storied career behind her. She led the company through its 1998 initial public offering, and from there through some 40 quarters of sequential revenue growth. An impressive achievement by any measure–Skype acquisition be damned." 

Silicon Alley Insider: "We think the move will be good for eBay's stock price and, likely, good for eBay. Meg had a strong run, especially in the early years, but eBay has lost its strategic focus, and we think the company will benefit from having a new leader. " 

Seeking Alpha: "Whitman has been an emblematic leader for eBay but I also think the time has come for a change in leadership. The earlier this change comes, the better." 

BloggingStocks: "Ms. Whitman has done an admirable job as CEO of the company, as evidenced by the stock's strong performance since its IPO. But over the past five years, shares of eBay have provided essentially flat performance as the company struggles to find ways to deal with slowing growth in the auction business." 

Comments

 

Hopefully this change will be a good thing for those that try to do business on ebay on a daily basis. Better promotion of ebay and a more competative fee structure would certainly help the viability of the ebay experience for both the buyer and seller.

The fees are ridiculous. To sell overseas you must "buy" another package or oyu're not able to. They take way too much on each transactions thus the price for each sellers items are going up. Its a shame considering the way ebay started was a win-win for both. Its amazing what greed does to a company. I wrote ebay on their fees and NEVER once got an answer. All I got was a standard email from a machine.

And don't forget to stop the fraud against the average little guys with rating under 2500, WE ARE the backbone of EBAY!

Back to the Basics!!  Hopefully the new person will focus on the basics. Forget Skype, About Me pages, Communities, etc. Who Cares???  Focus on ebay as an Auction or Buy It Now site and forget all the fun & games that more or less causes confusion and does nothing to increase sales. Also the Increasing fees all the times are nuts!!! Ebay profits more off my sales than I do without investing in the merchandise!

What's ruining ebay are the stores and sellers who set prices to start bidding.  It is thought by some authorities that half the goods sold on ebay are stolen which leads one to the conclusion that many sellers themselves are crooked!  I stopped bidding on ebay a few years ago and it can disappear as far as I'm concerned.

I think ebay is doing well at a time when companies are in a nose dive, stocks are unbalanced and the world economy is not stable. I like the way ebay treats its users.

I am new to e-bay. I opened my store 4 months ago an I am giving up about 12% of my profits to them. I believe they should reward the Powersellers and store owners with sliding scale fees. This gives us an opportunity to save on fees based on our sales totals.

Meg Whitman reached the peak of her abilities to manage and grow eBay several years ago. I do give her credit for recognizing that fact and doing something about it, even if it is a bit belated. I wish CEO’s in other companies had the ability to do the same.

Ebay is now in desperate need of a strategic revamp. I don’t think eBay should be competing head-on with Amazon, U-Bid, or Biz Rate. They don’t have to. Ebay has unique characteristics as a company that need to be emphasized more. Their growth potential in wholesale markets and service industries is huge, but, for some reason they have never been able to make it happen yet. I just hope the new guy Meg picked is really up to the job, and that he gets it done before Google or some other company jumps in and shows them how to do it right.

I have been a buyer on Ebay for a long time. I have plenty to sell there but the high fees AND the very confusing fee schedule have kept me away! Hopefully some of this will change with a new CEO.

Fees are way to high!!! They get fees when I list an item, fees when it sells, and fees again when the buyer pays thru PayPal. Since PayPal is owned by eBay they are really hitting it to us more than once. Closing up shop because after I buy the merchandise and then pay all the fees associated with the sale, I actually lose money!! Good-bye eBay!!!

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