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Softer side of Sears

Posted Jan 14 2008, 02:16 PM by Robert Walberg

The "softer side of Sears" no longer refers to its apparel merchandise, but to its sales and earnings history.

Citing difficult economic conditions and growing competition, the company warned that fourth-quarter sales and earnings would fall well shy of Wall Street estimates.  Management now expects quarterly earnings of between $2.59 to $3.48 per share, a whopping 20% to 40% below the Street's consensus estimate.  The stock responded by falling to its lowest level in three years.

It's a bit surprising to me that so many investors were surprised by the company's dismal quarter -- especially given that Sears issued an even bigger warning last quarter. The company has also had a history of underperforming expectations over the past several years. Let's face it, the Lampert experiment has been a total bust. You can prop up numbers only so long by cutting costs and repurchasing shares -- at some point you have to improve the core business and  Lampert, chairman and architect of the merger with Kmart, never had the retailing experience necessary to get the job done. 

The idea of merging two struggling retailers in hopes of creating a thriving one was doomed from the start -- especially since management was more concerned with pleasing Wall Street analysts than store customers. The folks on Wall Street might not be the brightest bunch in the world, but even they are beginning to realize that Lampert's financial razzle dazzle hasn't done anything to make Sears or Kmart more relevant to shoppers.

These are bad franchises that have been thumped by the competition repeatedly for well over a decade. Nothing improved after the merger. Sears' apparel effort is an abysmal failure, and it is struggling to keep up in the hardware/appliance space with specialty outfits such as Home Depot and Lowes. Meanwhile, Best Buy has been eating its lunch in the electronics market. As for Kmart, it's been getting killed by Wal-Mart and Target for so long that only the foolhardy ever thought it could win back significant market share.  Consequently, it came as no surprise to read that same-store sales during the crucial holiday period fell 3.5% from last year.

So what's Fast Eddie's solution to the current slump? Is Sears Holdings finally going to invest in store upgrades, close underperforming stores, improve the merchandising mix, and/or get out of the apparel business all together? Nope. Management recently announced that it wants to take on more debt and use some of its dwindling cash reserves to purchase Restoration Hardware -- another struggling retailer.  Last quarter, Restoration Hardware saw its net loss climb from $5.7 million last year to $15.2 million in fiscal 2008. Apparently, if combining two bad businesses into one doesn't work the solution is to add a third.

If nothing else maybe it will distract Wall Street from management's miserable execution. Then again, maybe not.  As the old adage goes, "fool me once, shame on me; fool me twice, shame on you."

Comments

 

This is such a typical business model today for the has- been companies. When I shop at K Mart all I really want is for someone to be there to take my money---that rarely occurs, no matter how busy they are. And as for Sears, why bother to even go there, low inventory, low customer service, and a not very pleasing enviroment to spend money in. I am sure that this CEO will take millions when he leaves as well.

YOUR CUSTOMER SERVICE,MANAGEMENT & WARRANTY ARE SOMETHING TO BE DESIRED!

I agree with Dann. I once enjoyed shopping at KMart as I knew that I would be able to get into the store, find what I want and leave. Today, yes I can find what I want but since I know they have really cut the workforce in the stores, it is very hard to find help if you can't find something or even just to check out. I wish Sears and K Mart would understand that customer service is very important to the average customer. Please bring this back into the stores and I know this would help the business out and if you have good customer service the shoppers will follow.

I dont shop at Sears or Kmart (anymore).  I have good credit and have been denied a Sear credit card for years so why give them my business.  As for KMart, the store in Gaiithersburg, MD is deplorable and doesnt seem like an American store but makes me feel like I am in a foreign country so....  Sears and Kmart need to "step up" their merchandise, quality and emulate more successful stores and not try to re-invent a tired wheel.  Target and Walmart have great prices, large selections, better prices.  Target is slightly more upscale than Walmart but I like them both, especially the Bed and Bath and Kitchen sections cant be beat.

I worked in the "softer side of Sears" for about 6 months and I honestly have never been treated less like a human in my entire life. That store is less about customer service and more about pushing the merchadise out the door. I felt like helping customers would get me scolded by my managers because they were so concerned with keeping up with the other large retailers in the mall (Belk and JC Penney). It's no wonder Sears is struggling. If no one shops at Sears, then there is no reason for investors to continue putting their money into a company that refuses to help itself by helping others.

 Wards, Wiebolts, Goldblatts & now sears.   Once all these store chains were great places to shop & work.   Working people flocked to these neighbourhood stores & felt good about having them compete for their $$$$$.    Not many choices out there today !   Those Lower prices advertized in todays stores go along with Lower WAGES & Less Job Security.    So , What,s ahead ?    I see RED.

Oh ye of little faith. This guy will turn it around.

I try to shop a K-mart as much a possible because its 2 blocks from my house and much easier to shop at than wal-mart, which takes 20 min to get to, plus the crowds.  The problem is that, no matter how busy they are, there is only 1 checkout lane open.  One out of 12.  Only after there is about a dozen people waiting does the "service" counter start to check customers out.  As for sears, I go there if I need an appliance or tools, that's it.

No one ever mentions the market share Sears used to command in the aftermarket for TBA (Tires, Batteries, Acces.)---25 years ago they had over 50% marketshare in car batteries--Now they sell maybe 20 a day in their best stores--Another example of the beancounters screwing up a decent company---

What a shame!!!!! Nearly all of my major household appliances are Kenmore since I have always been pleased with the quality of the product and the service I have received from Sears. A great percentage of our tools are Craftsman for the same reason. I rarely shop at KMart (or WalMart or Target) but I have found that I do not like the combo..if I want something Sears I will go to Sears. I hope they wake up to their problems soon as I would hate to see them fail.

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