Vonage has been great, would never think of switching to another company.  

Vonage is the best service that i've had in a long time.Time Warner would charge almost double,with half the services.Go Vonage!!!!

Vonage's customer service have been great in getting you connected when

they can't connect to my internet service.  It is generally the problem with my ISP

that I lose my vonage phone line.  The price is right.  Through all their problems

they are a stalwart group.  Love them!!!!

I have had vonage for 6 years, one of the first adopters and it has been great, the price is outstanding and ubeatable and the customer service has gottent better with each year.

Vonage is not the only reasonable solution out there.  I have been using Packet8 for the past 2 years - Unlimited minutes and all the phone features i can use and then some.  Price is cheaper than Vonage as well.  Never had issues so can't really say how good or bad their customer service is.

i am very pleased with vonage it is cheaper that most 39.00 month. i love it .

Vonage works great for me but so does Skype which is free.

How do Comcast and others offer the same service without getting sued?

I sorta hope Vonage does go out of business because that is the only way to cancel. Their customer service is like dealing with the Mafia or the IRS!

I'm unaware of any alarm company that works reliably with Vonage.  Because of this they don't allow it as a primary means of communication.  Also, most of the Vonage boxes I've seen don't have a battery backup so if the power is out you not only don't have a phone but your alarm can't call if it needs to.

We wanted to switch to Vonage, but got mixed up in the enrollment process and did not get our phone number switched over, so we ended up keeping it as a second line - reading about less than stellar call quality and problems with 911 dialing, it was a right decision. Indeed, the call quality can sometimes be sub-par, compared to the regular land-line (digital phone through the cable company).

However, for the money, Vonage serves us very well, with unlimited NA long distance calling and all the included features. Also, the virtual telephone number is great, allowing our family and friends in Canada to call us for free. I sure hope they stay in business.

Well, I am not sure what planet you people that love Vonage are on. I think the service is far below standards and even getting someone on the phone that speaks any clear English is hard! I had to get the "device" to use my phone and the phone line was always static infused. (Not to mention the fact that my cell worked better than the Vonage service.) No one could even hear me when they called and for a while I thought I was with the "can you hear me now" company! I live in a small town outside of a larger one and you would think that the service would be good but I assure you that my experience was really BAD! Then I get my credit card statement and they have charged me for service they said I could try for a month free plus other charges. I had to threaten them to get them to refund all of my money. They tell me that I am getting a refund, like the check is in the mail perhaps. I will believe it when I see it..... I am glad that some of you have had great service, I have not.