Posted
Mar 28 2008, 11:33 AM
by
Karen Datko
This post comes from Mark Huffman at partner blog ConsumerAffairs.com.
Unauthorized charges and negative-option marketing traps continue to plague consumers, judging by the number of complaints received at ConsumerAffairs.com. One company in particular, Columbia House, seems to get under consumers' skin, producing 41 complaints in the last 30 days.
Will, of Locust Grove, Ga., says he has no idea how he became a member of Columbia House, but now says he is receiving a steady stream of DVDs -- and bills.
"I canceled my account, but nothing happens," he told us. "You can't call and talk to anyone. I fear they are going to ruin my good credit for something I never signed up for."
Columbia House is one of the oldest "record of the month" clubs in the U.S., offering its members inexpensive CDs or DVDs in exchange for an ongoing commitment to keep buying its products.
Book and record clubs like Columbia House pioneered "negative-option" marketing, where a lack of response from a consumer is taken as implied consent. But while some negative- option plans are well-run, many others are questionable.
Read More...