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Twitter delivers travel deals and help

Posted Aug 11 2009, 05:17 PM by Teresa Mears
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Want to be the first to hear about airfare sales and hotel deals? You might want to join the microblogging service Twitter.

Twitter has become the latest place for airlines, hotels, tour operators and attractions to "tweet" their top deals. Twitter can take you deep into the Internet to find the latest information about hotels, restaurants and airfares, Everett Potter wrote in his Twitter primer for travelers in Travel + Leisure magazine.

JetBlueCheeps tweeted some $9 Boston-to-New York fares last month. United Airlines, Southwest Airlines and American Airlines also are on Twitter, as are hotels, tourist offices and numerous travel writers and sites that gather travel deals and information. BestTravelDeals.net, for example, has just expanded its services to include travel deals from Twitter. You can see them to the right on the website or follow the company's Mary Song on Twitter.

Sascha Segan from Frommer's points out Twitter can not only help you find travel deals, it can also save you hours on the phone trying to get through to hotel or airline customer service. And she lists a number of travel pros to follow if you need help.

Tony Wagner of Washington, D.C., pleaded for help on Twitter when he found out he wasn't seated next to his wife and 2-year-old daughter on a Memorial Day weekend JetBlue flight and couldn't get anywhere with customer service on the phone, reports Michelle Higgins of The New York Times' Practical Traveler. He got a response via Twitter in 19 minutes.

In recent weeks, Twitter has made it easier to do searches for attractions, places or companies, say for Tweets mentioning Disney or (using the hashtag) #Disney. If you're looking for a particular business or location, start with a search. You may find that you don't want to participate in Twitter all the time, but just search when you need specific information.

Dennis Schaal of Online Travel Riffs and Notes believes the new Twitter search will change Google, Bing, Facebook and Kayak, as well as Carnival Cruise Lines, JetBlue, Hertz and Mark Travel.

If you travel a lot, even only via armchair, you might find some value in following travel writers and other travelers, or even residents of place you're planning to visit. Writes Wendy Perrin, consumer news editor for Conde Naste Traveler and author of the Perrin Post travel blog: "I know of no faster or more effective way than Twitter to have a real-time dialogue with other travelers."

Do you have any favorite travel Tweeters? Or do you find the whole service more trouble than it's worth? By the way, Smart Spending is on Twitter, too.

Related reading:

Twitter your way to bargains

Are you addicted to Facebook and-or Twitter?

Your 5-minute guide to travel deals

Comments

 

Its great - it seems that every week there are so many more 'off Twitter' companies making the leap. The best do so by adding value AND interest through their brand but this is rarely done outstandingly. So, in addition to some exclusive Twitter deals (many listed on www.twavel.com)  with limited expiry dates, and customer service such as the Jet Blue example above, anything of interest or humour,and basically anything Retweetable, will make the following experience so much better, and 2-way.

The best companies at using Twitter have the most followers, and often combine the best of all the above. Hopefully for us consumers' sakes this number will increase quickly as people get to know this new market!

For travel companies like Pleasant Holidays, Twitter is an amazing tool for quickly communicating exclusive travel deals to our Twitter followers. We also tweet articles and information that our Tweeps find useful for planning a vacation. However, what I enjoy most of all is hearing the pleasure and excitement our followers express when they book one of our great deals as a result of finding out about it on Twitter. Check it out for yourself at twitter.com/PleasantHoliday

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