With credit cards, be careful what you ask for
Posted
Feb 25 2009, 05:01 PM
by
Karen Datko
Rating:
Is there nothing credit card companies won't do these days to alienate customers?
Raising rates and paying cardholders to close their accounts are just a few of their tools as they try to reduce customer default rates. Now there's more. Before you think about calling your credit card company to ask for a lower interest rate, read this first:
MSN Money columnist Liz Pulliam Weston recounted two stories at her blog. Both involved Bank of America, one of the bailout recipients.
One of her readers, who didn't have great credit, asked BofA for a lower rate. Instead BofA cut his credit limit by $7,000.
In the second case, a reader who always pays on time asked how to get a lower rate and payment on a line of credit. Bank of America froze both the line of credit and his credit card. "Their response was that since I called them to ask for help it showed I was in financial hardship and froze my accounts," he said.
Good grief. Should we add that commercial about how credit card companies are here to help to our list of most-hated commercials?
What can you really expect from these guys? Liz says this:
Bank of America spokeswoman Betty Reiss said it's not the bank's policy to freeze or shut down accounts simply because customers ask for an interest rate cut. But she sidestepped my question about whether such requests invite the bank to more closely scrutinize the accounts. Bank of America is more closely monitoring all its accounts these days, she said.
Answer: not a lot. Basically, your best bet for getting a lower rate is having a credit score that's golden.
If it's not, Liz has some tips at her blog. Plus, read her MSN Money article called "6 steps to dumping 'toxic debt.'"
Related reading:
You have to dig deep to find best credit card offers
AmEx paying cardholders to close accounts
Credit card cutbacks hit consumers hard
Bank fees charged to unemployed workers