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Ask your pharmacy for a price match

Posted Jan 07 2009, 10:30 AM by Donna Freedman
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Recently I called a regional pharmacy to take advantage of its generic prescription program. Thyroid medication costs me $10 a month at my current pharmacy, but at the other store that same $10 would buy three months' worth of pills.

The phone rang a few minutes later. It was my current pharmacist, asking for another chance.

He'd just heard from Fred Meyer about my plans to switch, and he offered to match the $10-for-three-months price. It would never have occurred to me to ask.

The fact that he did offer made me want to suggest this tactic to Smart Spending readers: If you're thinking about switching to a generic prescription program, don't do so without asking your current pharmacy to match the price.

Keep the customer satisfied
After Wal-Mart introduced the $4-a-month generic prescription program back in 2006, other chains began to offer the same kind of plan. Businesses such as Meijer, Publix and Top Foods have even started to offer some prescription drugs, such as prenatal vitamins and certain antibiotics, completely free.

However, not every pharmacy would automatically let you know about its generic price program. You had to know about it and ask for it.

This particular Safeway doesn't offer a $4/$10 generics program. When I expressed surprise that the pharmacist was willing to match the price, his response was, "We want to keep you as a customer."

That makes sense. If you work with customers, then the next time they or their kids get sick they'll probably bring the new prescriptions to you.

Making the switch (or not)
Start by asking your physician whether any of the meds you take have generic equivalents. Check to see if they're part of the reduced-price generic programs at Wal-Mart, Target or other stores. The drug lists vary; some stores may have one of your drugs but not all of them, even if they're very common medications.

If you find any of the drugs you take on these lists, then ask (politely) for a price match from your current pharmacy. The worst that can happen is that they'll say "no." If they do, feel free to transfer.

And if they say "yes," then you can keep all your meds in one place and not have to use extra gas, or extra time, driving from store to store. In my case, the two pharmacies in question are within about a mile and a half of each other; for a savings of $80 a year it would definitely have been worth the minor annoyance.

I'm also assuming that you've checked to see whether all of your maintenance medications are available in generic formulas. It's also a good idea to shop around for the best medication prices. This article from partner blog ConsumerAffairs.com notes that prices vary among stores in the same chain.

In addition, I would suggest keeping your eyes peeled for new/transfer prescription offers, good for non-generics and also for short-term medications. Pharmacies really do want your business, and they frequently offer gift cards to get people to switch. If the price of medication at the new drugstore is comparable to what you're paying, then the gift card can be considered profit.

Related reading:

13 ways to save on prescriptions

A survival guide for the uninsured

Review your health care plan -- but don't drop it

Comments

 

Good bit of empowerment info. Especialy for the baby boomer generation which I've watched in my short lifetime take better charge of their healthcare than their parents before them.  I have heard horror stories from my mom how gma just "did what the Dr. said" without any hesitation. I aplaud those who have a "take charge" mentality. Kuddos 2 You!

It's also a good idea to reminder people to NOT use online-only pharmacies. Many of them have expired or damaged medicines, which is why the sell so cheap. If there isn't a physical store somewhere, don't trust them!

I use mail-order all the time--been using it for a few years and never had a problem. Just have to use a dependable--usually associated with your current insurance carrier. Saves a whole month copay

I don't metabolize generics well, so they don't work for me.  I simply cannot use them; but even so, my insurance won't give a me a discount.  I must still pay a premium for the brand name even though I have documentation I cannot take the generic.  None of the discounts apply toward brand name.

I take Celebrex and checked prices with Walgreens - $ 131/30,  CVS  - $124. and

Wal-Mart  -$113.   That was easy.  

I asked the pharmacist at Cosco if he would match the $10 cost for a 3 month supply of Timolol Maleate. I was told that he would not, Costco will not resort to gimmicks. I now do mail order.

I actually work at a local pharmacy in PA, and we match all prices as long as it's verifiable.  Anytime a customer calls for a cash price on medication, we always make sure to check with Rite Aid and Wal-Mart to see what their prices are, and then we beat that price.  We also match any $4/$9 programs that Wal-Mart offers.

I can guarantee that most chains never do that.  And also, be aware that Wal-Marts "$4 Plan" is a limited list of some common prescriptions.  And if you have insurance, you might end up paying more if you do it that way if your copay is actually lower.

We had a customer whose copay was only $1 for a new prescription they were starting, but they thought Wal-Mart was cheaper, so they got it there.  Then we told them about the copay, and they switched back.

Honestly, we're willing to lose a little bit of money if the customers are happy, in the grand scheme of things, us losing a little bit of money is really not that big of a deal.

Try to support your local pharmacies, those are the people who know actually know your families, and actually care.  To the bigger stores (Wal-Mart, Walgreens, Rite Aid), you seriously are just a number.

But yeah, ask any questions you want (price matching, generics, interactions, etc...), that's what we're there for.

I have a question Debra. Are you sure it's all generics? It might be worth checking out to save you some money, a lot of generics are the exact same chemical formula the name's just way harder to pronounce, especially with the older drugs. Don't flame me, it's just a thought, because your situation can't be fun.

I agree with looking at other pharmacies for cheaper meds, but beware if you start using more than pharmacy.  When you use multiple pharmacies they may not know all of your current medications and will be unable to check for serious drug interactions.

if you are willing to pay 4.00  at one of the big chains or Wally world, feel free to wait hours and hours (days in my area) to get it filled, or come to my store and pay 5.99 and be home in 10 minutes....I will verify interactions, call your doctor if need be, and take the time to counsel you, same if not better than they.......if that extra 'care' is not worth an extra 1.99, enjoy your wait......this article was very misleading.....the smaller stores cannot resort to gimmicks such as the big box stores do, giving something away, while marking something else up 100s of % (they do, i worked for one)....pitiful you if you have to buy one of those marked up drugs.....and your name is ?? bet you hear that all the time in the big stores.....and the sources that the big box stores like W_M get their drugs from?  lots are from companies overseas that have suspect reputations according to the FDA....whoa!

confusin advice this article.....sure, I will send people on their merry way if I can't get CLOSE to $4.00 normally, but for people to see what a smaller store has to offer (in depth counseling, courtesy, quickness and efficiency for maybe a $1 or 2 more),  if a big box gimmick is what you need, good luck......we refuse to stoop that low and turn a medical need into a commodity or gimmick, and the chains as well ought to step up to the plate and not give in to the demands of insurance companies and predatory pricing as well....

don't blame us if you decide to tromp all over town and get RXs filled at different places and have heaven forbid a bad interaction or something that could possibly have been prevented had you received your medications in the same place..

PRICE IS NOT EVERYTHING....it will come back to haunt you one day.....wait til W-M and the others have to eventually go back up in $$  due to the insurance companies and FDA and FTC, and don't whine when your cheap $4.00 RX goes to $10 overnight......it WILL happen sooner that you think..

if $4.00 fits your situation, go for it....don't expect me to subsidize you or give in...

you will 'pay ' for the wait, the inconvience, etc. to receive this special deal...

I even have employees of these big box stores like WM and RA and CVS come to our pharmacy to get their RXs because they can't stand the wait !!

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