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Mr. BankTellerMan is a sexist jerk

Posted Sep 10 2008, 09:09 PM by Karen Datko
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An article this week at MSN Money describes rude and inappropriate behavior by cashiers that is bound to drive shoppers elsewhere. We'll add another bad behavior by employees to the list.

"So Cal Savvy" describes it ever so wonderfully in a post called "The 1950s housewife." Her story involves a bank employee who was a big sexist jerk. She dubbed him "Mr. BankTellerMan."

The MSN Money story details bad behavior like avoiding eye contact with customers, talking on the phone or with other cashiers, handing back change in a big wad, and walking on by when a customer needs help.

Consumers have taken note. The American Customer Satisfaction Index reports a 5.2% drop between 1994 and 2007 in customer satisfaction with discount and department stores, including a 15% decline for Wal-Mart.

In that time, the satisfaction level for banks rose 5.4%, but don't tell that to So Cal Savvy. After receiving wedding gift checks made out to both So Cal Savvy and her new husband, the couple went to the bank to get her name added to one of his accounts. Mr. BankTellerMan directed all of his attention to her husband, even though he was sitting farther away. Mr. BankTellerMan in no way acknowledged her presence.

She writes: "Then came the phrase, 'So now have your wife sign her name to add her as a secondary on the account.' Which was said -- and I'm not joking here -- directly to my husband!"

More of the same happened as the banker dude pitched a savings account. She says, "I could have taken off my top and danced on the chair like Tom Cruise, and he wouldn't have noticed."

Read her post to find out how she got her revenge, but we think it's safe to say that the bank won't be getting any more of her business.

Comments

 

I just sent a comment to her post or the bank man who ignored her. THe problem is instead of closing "his" account, they added "her" to "his" account.  He is still the primary (the first one) and she is the "secondary" or the second in line.  By just adding her to his account, it is still his account, he is liable for it,  and he gives her permission to access the account.  They need to close that account out and get a "joint" account.  Legally, it is still his (only) account, so the bank man said to him 'here, sign to let your wife use the account."  It is like if you took your child in to let them use your account or credit card.  They didn't change the account into a joint account with equal rights for both of them, the "primary (her husband) just authorized her to use it.  And her husband can go back into the bank and take her off any time he wants to.  THey need to close out that one and open a "joint" account.  The bank man should have explained the differences to them, as they wanted a joint account, with shared money and shared access and shared responsibility.  I seemed to understand that they didn't want the hassle of closing and opening a new account, so they just wanted to add her to his.  That is not a joint account.  That is why he didn't talk to her, she isn't the account holder, he st ill is the sole account holder.  Legally, she can use it as long as he gives her permission to use "his" account.  I am sure they didn't want this type of account, so again, close it out and open a "joint" account.  Rita

Wow- thanks for featuring my blog!!!

I’ve been following your blogs and articles on MSN and I’m so excited that you saw my blog and decided to write about it in your blog!

Thanks for shining a little light on a fledgling blogger, and keep up your good work!

OK- now that I’ve breathed into a bag a little bit- I’d like to say I see Rita’s point. However, I still don’t think it gives him an excuse to treat me in such a manner. It’s not good customer service.

Ms. Nelson,  WOW.  SoCal Savvy is correct, the banker was being sexist.  If she gets added to the account she is a signer and has FULL access to the account.  Let's say she goes into the bank and asks to withdrawal the entire amount and close it; this will be done and there is nothing her husband can do about it.  When you become a signer on the account you have full responsibility and full access, it is no longer "his" account, it is now "their" account and considered Joint.  I would also say do not assume that the husband can go in and remove her from the account because some banks will not do so, so as to not get involved in any legal altercations this may cause.  When I add a spouse to an account I speak to both people.  I'm not giving out information about the account, all we are talking about are demographics, tax reporting info and security FOR THE NEW SIGNER.  The banker is ignorant and needs to realize the world has changed in the last Oh 60 years or so...

We still have a grocery store here in town where the clerks are instructed to ask, when taking a female customer's personal check for approval, "Where does your husband work?" Considering the checkers are themselves all working women, this is more than ludicrous. I don't shop there any more but when I did, I always ignored the question and gave my own place of employment.

I agree with the Anonymous poster's comment directed toward Rita.  Everything said is true as I know it as a banker.  And at least in this state, we can't remove a joint spouse from any account without a the notarized signature of both spouses.  It is still no excuse for the way she was treated though!  Go to a different bank immediately!

Rita missed the point. The banker was rude to SoCalSavvy.....that's the bottom line.

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