Mr. BankTellerMan is a sexist jerk
Posted
Sep 10 2008, 09:09 PM
by
Karen Datko
Rating:
An article this week at MSN Money describes rude and inappropriate behavior by cashiers that is bound to drive shoppers elsewhere. We'll add another bad behavior by employees to the list.
"So Cal Savvy" describes it ever so wonderfully in a post called "The 1950s housewife." Her story involves a bank employee who was a big sexist jerk. She dubbed him "Mr. BankTellerMan."
The MSN Money story details bad behavior like avoiding eye contact with customers, talking on the phone or with other cashiers, handing back change in a big wad, and walking on by when a customer needs help.
Consumers have taken note. The American Customer Satisfaction Index reports a 5.2% drop between 1994 and 2007 in customer satisfaction with discount and department stores, including a 15% decline for Wal-Mart.
In that time, the satisfaction level for banks rose 5.4%, but don't tell that to So Cal Savvy. After receiving wedding gift checks made out to both So Cal Savvy and her new husband, the couple went to the bank to get her name added to one of his accounts. Mr. BankTellerMan directed all of his attention to her husband, even though he was sitting farther away. Mr. BankTellerMan in no way acknowledged her presence.
She writes: "Then came the phrase, 'So now have your wife sign her name to add her as a secondary on the account.' Which was said -- and I'm not joking here -- directly to my husband!"
More of the same happened as the banker dude pitched a savings account. She says, "I could have taken off my top and danced on the chair like Tom Cruise, and he wouldn't have noticed."
Read her post to find out how she got her revenge, but we think it's safe to say that the bank won't be getting any more of her business.