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Why neighborhood mechanics rock

Posted May 23 2008, 11:42 AM by Donna Freedman
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Recently I used a coupon to get a $17.95 oil change and tire rotation at a local auto-repair chain. Along with the bill came -- surprise! -- a warning that more work was needed. They suggested a tune-up plus a flush of both the coolant and brake fluids because the former was "dirty" and the latter was "dark and dirty." Horrors.

This may have sounded like a scam -- come in for cheap work, pay for additional work -- but I believed them. It's been a long time since those chores were done. I'm not sure how long. According to an MSN Money article, I should have been keeping a service log instead of (usually) tossing receipts into a folder. Oops.

Clearly it was time for some Chevy coddling, especially since my brakes had begun to squeal. Immediately I thought "$500." That's the number that pops into my head whenever a mechanic pops the hood.

So long, economic-stimulus check -- once you get here, I thought. Originally I'd hoped to put that $600 into my Roth IRA. Well, at least it would pay for a chunk of the repair. Maybe.

I wasn't truly anxious, though, because I trust my car-care professional. Everyone should have a mechanic he can trust.

The family doctor, for cars
A guy who goes to the same church I do recommended this mechanic. His place of business reminds me of the auto shop in the town where I grew up: small and cluttered, with car parts on some of the chairs in the tiny waiting area, and not a single naked-lady calendar. It's just him and another employee, a courteous man who encouraged my halting attempts to converse with him in Spanish.

On Wednesday afternoon, the mechanic listened to my description of the problems and suggested I drop the Chevy off the next morning. That's the best part about having a neighborhood place: I can walk back home in three minutes.

A voice-mail message was waiting when I got out of my first class just before lunchtime. "It's going to be almost $500. Call me and let me know what you want me to do about the brakes."

My first reaction: $500? Ha! I was right.

My second reaction: Good grief. Almost $500 for brakes?

Deal with the squeal
As it turned out, he meant almost $500 for everything: coolant and brake fluid flushes, new front brake pads, the turning of two rotors, cleaning and adjusting the rear brakes, a little TLC for the hand brake, and new air and gas filters, spark plugs and wires. (The factory-installed plugs and wires were still in use.) With labor and tax, it came to $492.99.

Lest some of you write in to say how much less you paid for the same service, remember that this is a decent-sized city with higher overhead than your cousin's garage in Anytown, USA. Mechanic prices vary. So do car part prices.

The fact is, I trust the workmanship -- and $492.99 every so often beats the heck out of 48 monthly car payments. My hope is to drive this seven-year-old vehicle for at least another seven years, preferably longer. My sister kept a car for 16 years; my dad ran a Volkswagen hard for more than two decades, putting two new engines into the valiant little bug. According to an MSN Money article, "Almost any car can be nursed to 200,000 miles without endangering your life, and even a new engine is cheaper than all but the cheapest used cars."

That is, if you can find a mechanic you trust. Another MSN Money article has some search tips, and suggests that you look for a mechanic before you need one. Picture yourself standing in the highway median next to your moribund vehicle -- when the tow truck arrives, where will you tell the driver to take you?

That may seem like fairly obvious advice. Then again, you probably know somebody who never got around to choosing a doctor or dentist -- but who, on the day he woke up with a fever or a toothache, sure wished he had.

I still wish I could put the whole rebate check into the Roth. But at least I'm stimulating the local economy.

Comments

 

As an automotive mechanic with over 25 years in the field, I would like to take a moment to let everyone who has read and commented about this article a very important fact. Ultimately, the quality of the job done to your vehicle is the responsibility of the tech working on it. Any individual can be good or not so good at thier job regardless of where they work (dealership or independent repair shop). And even the best tech can make a mistake, myself included. The thing that seperates the best techs from the rest in the field is the person himself. The dedication to his craft is completely up to the indivdual. Becoming certified, continued training, the drive to stay on the cutting edge-all signs of a better tech and a person who is commited to thier trade. The price of a repair as well as the quality of the parts installed will always vary. The consumer is the key to this issue. Asking what is being put into your car is your right. I can tell you that at the independent shop that I work at, every repair we make is warranteed for 12 months or 12,000 miles, meaning our prices might be a little higher-but I can say that we use better replacement parts than some( many are original dealer parts). The price of labor charges also varies greatly from area to area, all these things play a part in the bottom line of your repair bill, and the quality of that repair.

                                  Tom R-ASE Certified Master Automobile Technician

                                              ASE Certified Advanced Engine Performance

                                              DMV ATTP Certified

It's even less expensive to maintain your vehicle if you go to a parts store, buy a manual, and learn to do some of the repairs yourselves. Things like oil changes, brake pads, alternators, starters, etc...are simple jobs that can save substantial amounts of money for the do-it-yourselfer. Even if you don't try to do any maintenance yourself, you'll have a better understanding of what the mechanic is trying to tell you...truthfull or not.

Wow, what horror stories.  Sorry there's so much crooked business and shady repairs going on out there.  I am employed by a small GM dealership and can't stress enough there are honest mechanics (we are called technicians now according to the experts) out there you can trust and rely on to repair your vehicle.  It may take a little patience and hunting but we do exist.  I treat every customer as if they were my grandmother and in dire need of repairs.  I don't beat around the bush and try to put everything in plain english so they understand and know exactly what repairs and how much it's going to cost.  I am there to make a living but at the same time appreciate a good customer base that respects me and what I do.

To whom it may concern,

     it means a lot to read so many gracious remarks regarding my profession after a long day of naysaying, insults to my intelligence, and veiled accusations of theft and gouging, not to mention 13 trips to parts stores because there seems to be a problem with all the numbers and letters on the packages being confusing,

    In regards to the Readers Digest article on coolant flushes being needed only every 100,000 Mi.,  this is probably in regards to Coolex and it still needs to be checked as I have seen it in truly nasty shape at only 60K. Personally, when I see it , I replace it with the universal coolant( safe to mix with both ethylene glycol and poly, easily ID'ed by its yellow color)  due to TSB's linking it to pre-mature gasket failure under certain conditions.

As a former employee of authorized Audi, BMW, Jaguar, Land Rover, Mercedes, Porsche, Saab, Volkswagen dealerships, my experience has shown me that the quality and honesty of the automotive maintanence/repair services you receive is primary dependant upon the dealer prinicipal (i.e. owner of dealership).  Sadly, most dealer principals today are "silver spoon" rich kids who had the dealerships given to them from their parents.  These self-serving narcissists do not care about providing high quality customer service at fair prices....they only care about themselves.  

Another problem with authorized dealerships is that they can't offer repair services at a rates  independants can is because they have massive overhead.  The buildings authorized dealerships are in cost several million dollars.  Someone has to pay for this, which is the customer.

In most cases, I suggest finding an independant mechanic that is in the business of repairing cars because he/she  is a car enthusiast that is passionate about them.  Mechanics that are passionate about the cars they work on generally take pride in their work and making money isn't their primary objective.

As for those of you who think that coolant and brake fluid flushes are unnecessary....your short-term thinking makes you some of the most profitable customers for repair shops.  Brake fluid absorbs moisture and become corrosive over time.  Failing to bleed the brakes will eventually result in expensive brake component failure.  In addition, fresh brake fluid has a higher boiling point, which can be a safety issue if you drive aggressively and/or drive high performance cars.  

Failure to flush coolant every 1-2 years results in serious internal corrosion, which leads to overheating problems and expensive repairs (i.e. think radiators, water pumps, head gaskets, etc.).

The bottom line.....follow the recommended maintenance intervals specified in your owners manuals, keep all service repair records orgnaized so you can keep track of when you have had your services done, and use a mechanic you trust, regardless if he/she is an independant or works at an authorized dealership.

I am a mechanic in a small town. We like to show people what we found. if we have something apart and find something else wrong we try to do it while it is apart ( only paying the additional part price ) instead of putting it together and telling you it needs something else and charging you again for the same job. Find a place that offers a warranty ( 12 months 12,000 miles ) someplace that is a CarQuest Technet or Napa Autocare parts dealer that offers a nationwide warranty. Bringing your own parts is not the best idea. If that part fails or is wrong you are responsible for it ( paying to replace it and/or getting the part again) if the shop gets the parts and they fail or wrong the shop should handle it. A good shop will try to show you whats wrong and show you your old parts without you having to ask. Unfortunalty there are some bad shops outthere. Anyone offering coupons to get you in the door doesnt care about your car they are looking to sell stuff you might not need.

I too have a neighboring mechanic which is very trustworthy. Take it from me who has a basic knowledge of auto mechanics but when it gets down to the dirty stuff well I leave it to the professionals. I drive a 1987 Ford Thunderbird which is now considered a classic, so parts are not that easy to find anymore,especially working ones. Just the other day I noticed strange noises and leaks from under the car so I decided to get it checked out. Well I descibed the problem to George and in no time was diagnosed, I need a new radiator. Well I figuered this was going to be a costly expense but I was wrong. To my surprise he was able to order one in about an hour. Three times the capacity of the original. Great I say and what about the rattling in the back? That was a blown out shock absorber. Who am I to know how much this is going to cost. In my own opinion that is where people get ripped off. But not George he shows me the price and installs it for nothing. The radiator was a different story. So now I'm a regular customer there and is learning a few things along the way curtosy of George. I also would like to say that if you take your car to the dealership your going to pay more for parts that are equal in comparison to the after market parts that a good mechanic orders. For example a new water pump, after market price for me was 65 dollars, dealership price 120 dollars. It pays to shop around.

I don't see why dose all this cost $500. All these repairers are easy repairs and don't require a lot car knowledge. I am not a mechanic but I can do all off the things mention.

Coolant $20

Brake fluid flushes NOT NEEDED

New front brake pads $30

The turning of two rotors FREE AT AUTO ZONE

Cleaning and adjusting the rear brakes EASY TO DO

New air and gas filters $20

Spark plugs and wires $50

TOTAL $120

I JUST DONT SEE HOW DOES THAT ADD UP TO $500. WHEN A WHOLE ENGINE COSTS $500.

I am a shade tree mechanic and I know my limits. My local mechanic helped me solve a cooling problem that had me stumped. Coolant was dripping off of the transmission.

He dismantled the front and top side of the engine in order to replace the cheesy factory gaskets. The new aftermarket gaskets are clearly worth their weight in gold. The work was completed that day. The bill was a shocker, because it was a bargain.He must have under charged me.

Unfortunately, my van had the same problem and I did not catch it in time. Hence, the engine self destructed. On the good side, the mechanic   assure me that he could fix the problem and delver a better product.

I feel blessed to have such a decent person to lean on when I am in need.

I've found a true test for honest mechanic's. It's what they don't do. I had a computer fail in my Volvo and had it towed to him after hours. I knew what it was and left him a note authorizing the work. (I was guessing close to a grand in cost.) He called me the next day and said that he had done some internet research and found out there was a factory recall on this item. He said he would get my car to the dealer and have te service writer call me. He dide and I picked up the car that afternoon in perfect running order (no charge). I checked and just the parts were over $900.00. My guy could have done the job, taken my check and I never would have been the wiser. This is an honest mechanic and has my work as long as he wants it

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