Search Smart Spending:

Why the bank hates your coins

Posted May 05 2008, 12:17 PM by Donna Freedman
Rating:

Putting all your change in a jar each night is a time-honored frugal hack. One guy bought himself a new pickup after setting aside coins for years. A Smart Spending message board reader named "Amberstorck" wasn't aiming that high -- she just wanted to save some money.

But now she's having trouble unloading the lucre. Local grocery stores refused her rolled change. Her bank charges a 6% coin-counting fee. "What is the point of saving coins if nobody will take them?" Amber wrote in a message board thread.

The fact is, banks are legally allowed to charge a counting fee or to refuse to accept Miracle Whip jars full of pennies and nickels.

But if they don't like your change, you are free to make a change of your own -- as in a change of banks.

It ain't heavy, it's my quarter
Viewed from the banks' point of view, coins are a hassle. They're bulky to store and heavy to transport. They take time to count, which could mean slower-moving lines. At least, that's what Carol Kaplan of the American Bankers Association told me.

Buying and maintaining coin-counting machines can be pricey, too, Kaplan says -- but banks that accept customer-counted change may find those rolls to be either a little short or dotted with foreign coins.

That said, she has a simple solution for coin-toting customers: Vote with your feet. "Banks are always competing for new customers," Kaplan notes. "If they're not offering a financial service you want, shop around."

As for supermarkets not accepting margarine tubs full of pennies, that's legal too. The Web site for the U.S. Department of the Treasury notes that no federal statutes require that "a private business, a person or an organization must accept currency or coins (as) payment for goods and/or services … unless there is a state law which says otherwise."

A penny for your stamps?
So what's a frugal coin-saver to do? Readers had a number of suggestions for using up that pesky specie:

•    Coinstar machines don't charge a counting fee if you're buying a gift card. "Dhunny318" uses them to take herself and her husband to the movies. "ChiltonGurl" suggests saving them until it's time for Christmas shopping.

•    Use a dollar or two in coins every time you shop. Small businesses especially may appreciate the influx of change.

•    Put change in plastic eggs for Easter egg hunts.

•    Keep coins in your car's ashtray for tolls and parking meters, or use them when taking the bus.

•    Buy stamps from postage machines inside U.S. post offices.

•    Roll the coins and keep them on hand as part of your emergency "cache of cash."

•    Include a dollar or two in change every time you make a bank deposit. Surely the tellers won't mind counting to 10 or 20?

•    Donating to the office coffee fund or a gift for a co-worker? Include a couple bucks in change.

•    If your kids get allowances, give some of it in coins.

•    Donate it to "cause" cans at cash registers, or drop it in the church collection plate.

Finally, some readers agreed that you should simply find a more accommodating bank or credit union.

Every bank does it differently
Last weekend I emptied my own piggy bank of $8.75 -- one Kennedy half-dollar and the rest in dimes and nickels -- and headed off to Washington Mutual.

A courteous teller named Maria Ayala counted it all out and said, "For the future I'm going to give you some rolls to put the coins in. We ask that customers wrap their change."

Had they refused to accept the coins, I would have politely asked to speak to the branch manager. My first question would have been where the no-coins policy was posted. My second would have been why they weren't working harder to keep customers happy since, as the ABA spokeswoman noted, there are plenty of banks from which to choose.

I'm not exactly a high roller, so to speak. But I'm old school enough to think that the needs of all customers should matter.

That said, I'll admit I wouldn't like to be standing behind a guy with a Hills Bros. coffee can full of pennies. At my bank, at least, that wouldn't be a problem -- they'd just give him a fistful of wrappers.

Comments

 

Our Security Service has a change counter machine in the lobby. The only catch is the money is deposited to your bank account.  No big deal, it's easy enough to get it from there!

Commerce Bank, people.  I believe they let you bring in change even if you dont have an account.  And, there is no charge.

Cheers.

I agree with the blogger, every business is always looking for new customers BUT remember, 20% of your customers bring you 80% of your business revenue... Are those customers with $10.00, $20,.00, etc... dollars in coins within the 20% ? If they are then that is GREAT BUT how about if they are not ? do you really want them ? (to be honest they are more likely in the 20% that are more pain than anything else).

I am a plastic guy, I rarely have change on me. I have 3 different debit cards (I do not have credit cards) and I only carry a $20.00 dollar bill all the time. The minute I know I'll need more cash then I get to an ATM or a store and get it. I try to use any change AS SOON AS POSSIBLE and try not to save any coins.

PS: I hate the person that these days pays with cash or WORST with a paper check. That is ridiculous and the person looks like a dinosaur...

Oh how I loved living in a small community.  When we made our move to another larger community I went down to our local bank and cashed in almost $2500 worth of rolled coins.  Absolutely no questions were asked other than the one of robbing another bank of their coins.  I always put back my change every day for additional savings.  I roll them periodically and when the urge hits me, I cash them in.  I have never been questioned over the years.  I would imagine over the years I might have short changed some rolls but then again I would imagine they also could have had more than the right amont.  I will not bank with a bank that will not allow me this freedom of my saving coins and then cashing them in.  Is this not part of their business in making happy customers?  

The teller's point of view:  In the loan officer internship I just completed, we were required to work as a teller for two weeks as we rotated throughout the bank.  One of my first experiences in banking was when a gentlemen brought in an ice cream bucket full of change.  The bank I work at uses a change counter free of charge and we actually prefer that customers do not roll their own change because everything is required to run through the counter regardless.  On this day, the change came out in clumps.  Upon further investigation, I realized that the "clumps" were actually change stuck to dog poop.  I found the situation funny and we had a good laugh (many may not).  

Use a credit union!  They have their own type of coinstar machine that prints out a recipt.  Then you can deposit the money in the bank or trade it for greenbacks.

I live close to the Mexico Border, so when my change jar is full, I simply roll the coins and hand them out to the less fortunate across the border.  They don't mind change and I feel much better giving it way and paying a bank a % to cash it into bills.......

I just save all my nickels and copper pennies (pre-1982).The metal in a nickel is worth 7 cents and the copper in a copper penny is worth about two and a half cents.

PNC Bank (based in Pittsburgh, PA, with branches in many other cities) has several locations with coin-counting machines.  Members of PNC are not charged a fee to use the machines.

If you are a cashier and you don't want to count money you are clearly in the wrong line of work. Granted it is discourteous on the part of a customer to bring in large quantities of coins when a business is busy, but it is money.

Send a Comment

Comments must be directly related to the blog entry. Comments with offensive language will be deleted. Your e-mail address won't be displayed.

(please, no HTML tags. Web addresses will be hyperlinked):