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Once-dominant Kmart isn't what it used to be

Posted Mar 29 2008, 06:34 PM by Karen Datko
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"FMF" at Free Money Finance worked one summer years ago as a management intern at Kmart, so he has an insider's perspective on the chain's decline. In his new series of store reviews, he gives his former employer an "F."

When he worked there, "Kmart was the king of mass merchants, but my particular store was panicked because a new competitor was headed into their region, some company by the name of Wal-Mart," he says. "... they were bracing for an invasion that they expected to be about as terrible as the Huns coming to ransack their city."

The ransacking apparently has taken its toll. By the way, FMF gave Wal-Mart a "B+" rating.

Now, he says, Kmart is "a low-end Wal-Mart." (Ouch!) Sometimes Kmart advertises a really good deal, he says. Another bonus is that his local Kmart is near a Taco Bell. Overall, he says, "Stores are crummy and in poor locations, prices are only OK, employees are rude, merchandise is weak."

Many who posted comments agreed with FMF, although some readers said they like Martha Stewart brand items and the gardening supplies. Reader Kristi wrote: "The thing that always boggles my mind is why on earth Martha Stewart would want her name at all associated with a store like Kmart." Reader Bobby replied, "Or why Kmart would want their name associated with her."

Kmart also takes it on the chin at Rate It All. "Excelsior30" pretty much summed up many reviewers' remarks with "I will consider the store as a last resort to looking for a thing that I can't find anywhere else."

Sonya at No More Mumus gave Kmart a somewhat good grade for plus-size clothes last May. "Well, Kmart was a teeny bit better than Target, but not by much. At least they had some clothes in their plus-sized section," she wrote. In another post, she complimented Kmart's selection of swimwear.

Comments

 

Over the past few years KMart has been on a downward spiral. My personal experience has been that when items are on sale, they rarely or ever have the

merchandise. Overall it's easier to shop a store where I can get everything I need.

I too, began my retail career at K-Mart and while there are not any near me now I find myself shopping online and stopping whenever back home. Their clothing lines are better quality in my opinion then Wal-Mart and with K-Mart I had benefits including 401k and insurance. Wal-Mart may be less expensive however not by a whole lot. I hope to continue to have a choice on where to shop which is the number 1 reason I only frequent Wal-Mart when no one else is available. Which unfortunatly I'm finding in many of the smaller Texas towns.

I LOVED KMart 8 years ago. Clerks were friendly and knowledgeable even in Home Electronics, and helpful anywhere in the store; merchandise was good quality, and ususally available.

Then WalMart purchased and bulldozed both the property next door and the consumer patriotism. and KMart no longer has the prices, varities, personnel.

But try to get "help" at WalMart! Find a clerk who knows where they moved the stuff that was on aisle 7 yesterday - or knows why the coffee grinders do not work or when the bread delivery will be next, or someone in the deli department who knows what they carry! Per the overall plan, you spend more time in the store just trying to find the stuff on your list - and they expect you to find more "impulse" items. BOO!

It is worth it to shop at  stores with higher prices where you can find an item where it was last week, or actually ask an employee a question and get an answer!

My Kmart is a great store.  The clerks are very friendly and actually walk you to locate something.  I like the Martha Stewart Brand and the Jaclyn Smith clothes.  I also buy my white gold hoop earrings there at a great price.  The store is located in a small town and quite a distance from Walmart.  Maybe that is the reason they are so good.

I love kmart. especially for childrens clothes. Much better than walmart stuff. I love the gardener items and the martha stewart stuff. Walmart hardly keeps stuff on their shelves when I go there they are usually empty especially the less expensive products.

we once had a kmart in our town i miss them we use to shop there all the time . then good old walmart came to town and ran them out of our town just like everyone else, we have to drive 20 or 30 miles to shop. i will not shop at walmart and k mart is 50 miles from our house. when walmart takes over and monopolies , the prices will rise because there will be noone left to keep them in check.

When my son was four years old he bumped his head on the underside of a rack of clothes (trying to hide from me while I was shopping.)  I was offered a Kleenex tissue while he bled profusely.  He needed eight stitches.  K-Mart's response...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................My son is now thirteen.

I worked at Kmart in the late 60's.  I loved KMart and I still do.  Places like WalMart are running out the decent stores because they by cheaper quality therefore sell cheaper.  There is only about a handful of things I will get a WalMart. Believe me, WalMart Stores are dumps, rude people, customers and employees. It would not break my heart to watch WM go in the toilet.

I read the ads and shop at both Kmart and Wal-mart. I am a born shopper and could spend hours in both stores. However, I can never find anyone to help me find anything in EITHER store.

It is somewhat disheartening to me that so many people hold employees, at many retail/discount and other stores, responsible for their lack of knowledge about items and customer service in general. The high turnover rate, perhaps due to low wages and terrible benefits, leads to an employee base of poorly trained and less than caring people who are looking to find better employment and are just biding their time until something better comes along. This is no excuse for poor work ethics but it may explain some human frustrations. NONE of these employees has a direct say in company policy, unless you are a long time employee stockholder and are probably making a decent wage. They are as confused about why and where things are moved as anyone who doesn’t have at least a “Doctorate degree in Retailing”. (And obviously if that degree exists, it has some serious flaws. *s*) Direct your aggravation toward the top echelon and hope they listen.

Please show some empathy for the ones who are trying to make ends meet. Be nice to people and most of them will be nice to you.

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