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Math games that retailers play

Posted Mar 05 2008, 12:15 PM by Donna Freedman
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Which deal sounds better: buy one item and get 50% off the second, or get 25% off each of two items?

What's more attractive: a low monthly payment or a high one?

Are deals like "six for $10" capitalizing on people who are bad at math?

Smart Spending message board reader "SC CDF" started a thread about "math games" that retailers play with consumers' heads.

Somehow the idea of "buy one, get one half off" makes SC CDF think, "I'm going to buy one anyway, so why don't I buy another?" But if she stops to think about it, she realizes she's actually getting 25% off each item.

Suddenly the deal doesn't sound so great.

Free! (kind of)
Or take the promos she saw while shopping online at L.L. Bean and Lands' End. Each retailer offered a $10 gift card if you spent $50. But to redeem the $10 gift card, you had to spend at least another $50.

"Both times I almost had $50, so I ordered a little more to make $50. Each time in my mind I was 'saving' $10, but in reality I had to spend at least $90 to get $10 off," says SC CDF.

Another reader, "Dallas79," notes tantalizing in-store coupons for 99-cent milk, sugar or eggs at a local supermarket. But these coupons require an additional minimum $10 purchase -- and this store tends to have higher prices overall. "So your savings are very minimal," Dallas79 writes.

Here in Seattle, Safeway also offers loss leaders with a $10 purchase. My frugal hack is to buy a $10 store gift card, which I use to pay for my groceries the next time I shop.

What's that in real dollars?
Reader "Cronewitch" wonders if six-for-$10 deals are designed to make the math-impaired "think '60 cents each.'"

"Why can't they give a price (for) each for those that don't want six? What if you want seven, or five?" Cronewitch asks. Her theory: "They figured out we will buy the number of items on the sign." Not all such deals require you to buy the stated number, but some people probably don't read the ad that closely.

Another brain-twister: unit pricing. "Beesmoker" says the shelf labels sometimes show "the larger-sized packages to be more expensive per unit than the small ones." But only if you're comparing apples to apples, since the labels may "list one manufacturer's price unit in ounces and another's in quarts."

Checking the shelf tags might also indicate that your "sale" price isn't real. "Sam814" saw a supermarket display of items "3 for $1, today only!" But farther down the aisle, "the same item was sitting there, four for $1."

"The (display) was almost empty," Sam814 noted.

Coupon coups, sales that aren't
Suppose you have more than one store-issued coupon? "TD2K" was using 20%-off coupons at Bed Bath & Beyond. The cashier said there was a three-coupon limit. So TD2K separated the purchases into groups of three and had them rung up separately, with a trio of coupons per batch.

On another trip, TD2K had some 20%-off coupons and some coupons with a specific dollar amount. The intent was to match coupons to specific items, "as that would maximize my savings." The register applied the discounts in the store's favor, i.e. applying the biggest discount to the cheapest item, until TD2K insisted the coupons be re-scanned.

Coupon/discount rules vary from business to business, so I'd suggest reading the coupon's fine print and/or the store's posted policy before making a fuss. For example, the BB&B coupon insert in last Sunday's paper included the phrase, "one to a customer per visit." On the other hand, at least one BB&B honors expired coupons, according to reader "Aspiring2BeMore."

"Montco2" swears that some products get "jacked up" in price before a buy-one-get-one-free promotion. "Makes it sound like you are getting a bargain, when you're not."

And a "deal" that can really hurt, according to "Gr8ful gal," is the automobile that's sold on the virtue of its low monthly payments. "The car salesperson is able to tell you some crazy-low payment per month. Never mind that the payments will go on for the next 72 (or more) months," Gr8ful says.

"I don't want to know what the car will cost me per month. I want to know what it's going to cost me total!"

Do the math -- please
The old advice applies: If it sounds too good to be true, it probably is. That isn't always the case, especially when it comes to coupons and rebates. However, it's always smart to think things through before buying.

Bring your calculator if necessary, and keep an eye on those coupons as they're scanned. It's logical that a store would rather use the $1-off coupon on a $100 item instead of the 20%-off coupon.

But consumers can't be blamed for wanting the best deals they can get. If retailers make coupons available, then they should be willing to make good on their offers.

And please watch out for anything that's sold on the virtue of its "low monthly payment." When I hear that phrase, I also hear cash registers -- and they aren't ringing in our favor.

Comments

 

A local discount store has a large ad in their flyer of avocados a 3 for $2.  The actual price on the display is 2 for $3.  When you take them to the checkout if you question this they explain that the smaller ones are 3 for $2. Otherwise you are paying a whopping 125% more for a slightly larger fruit.

Can't speak to the Lands End promo, but at least at LL Bean there was only a minimum $50 order needed to get the $10 card. There's no minimum required to redeem it.

Unit pricing:  This morning I found 50 ounces of liquid Tide for 6.53, or .1306 per ounce. Same store, same Tide, 100 ounces for 13.87 which is .1387 per ounce.  It happens more often than you would think that the larger size cost more per unit than a smaller size.

If the "buy one get 50% off" offer is constructed with the discount on an item "of equal or lesser value" -- for example, variable weight packaged meat -- then "two at 25% off" is always a better deal.  I thought that's where the article was going.

I am curious to know how many people have had success obtaining mail-in rebates.  I have all but given up on them, having received a number of lame excuses from the retailer why the rebate I thought I was supposed to receive could not, in fact, be given.  Besides, I cannot accept that it should take them six to eight weeks to process my rebate.  I think they are just betting that my memory will not last that long, nor will I be willing to fight for my $20 after that much time has gone by!  Beware these retailers -- I have no doubt they employ hoards of talented psychology experts to figure out how best to fool their customers.

 Several years ago when buying my LAST new truck, When I asked the salesman what the price was?

 His reply was how much do you want for a monthly payment?

 My reply was a $1.00 per mo.   pause,    Then I said I can do math as well as the manager, What's the real price. This happened at several dealerships. I now buy only vechicles used several years old, and really save ton's of money.

Excellent article, Donna.  We really do have to pay attention, so we don't fall for these tricks and math games.

In response to Guyinanecktie, I think mail-in rebates are definitely a 'Math Game'. So far I have received every rebate I applied for, but that is only because I keep photocopies of all the items they require me to send, such as sales receipts, UPC codes, and a copy of the rebate form. Home Depot tried to refuse my rebate, and I was able to convince a supervisor (at the 1-800 customer service) that I had all the proof of eligibility, and would become their worst nightmare if they did not honor the rebate as advertised. But I wasted at least an hour on the phone, for that $30 rebate. The rebate would never be my reason for making a purchase; if I was going purchase the item anyway, then a rebate is a bonus, albeit an annoying thing to collect. Hannah, the rebate warrior.

Hannah is a super star

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