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The great rebate debate: Are mail-in offers worth it?

Posted Jan 16 2008, 12:05 PM by Donna Freedman
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Last week, Office Depot sent me the kind of e-mail I love getting -- the kind that says, "We owe you money."

I got two of these notices last week, confirming that $30 in rebates were (finally) forthcoming for a couple of purchases I made on Black Friday.

By combining sale prices, the rebates and some store credit earned from trading in ink cartridges, I wound up getting a cordless phone and a computer keyboard for free.

In fact, I made 78 cents on the deal, even after paying for two stamps.

I know that lots of people hate rebates. I love 'em.

How not to mess up
Recently, fellow Smart Spending blogger Karen Datko linked to a post at the Stop Buying Crap personal-finance blog. A blogger named Cap was amusingly rueful about having missed some rebate deadlines, even though he'd taped reminder notes to his desk.

(If his desk is anything like mine, I'm not surprised he missed the deadline. You can't be reminded by what you can't see.)

To keep the rest of us from missing out, Cap offered a handful of useful tips, including:

•    Follow instructions to the absolute letter, and pay attention to the dates of the promotion.

•    Don't wait until the last minute of the last day to submit your rebate. Your envelope might not be postmarked in time.

•    Be sure you want to keep the gizmo before you send in the rebate, because many offers require you to tear the UPC from the box.

•    Make copies of all forms and receipts. This is especially useful if your rebate doesn't show up and you have to file a complaint.

Why you should bother
I can see why some people dismiss the smaller rebates. The chance to get a dollar for buying a bottle of mustard doesn't exactly thrill, especially since the stamp you need for the rebate costs 41 cents.

Personally, I'll usually send away for even a buck. I have a low thrill threshold. I'd consider it an extra 59 cents off the mustard's purchase price. Since I tend to buy things on sale and with coupons, rebates are just an additional piece of the bargain puzzle.

With bigger-ticket items -- cell phones, computers, etc. -- I'm kind of mystified as to why people don't follow through. For just a few minutes of work I got a free phone, and my daughter got a free keyboard that she really needed.

Here's an idea: If you buy something with a rebate attached, fill it out as soon as you get home from the store. If that's not possible, fill it out within 24 hours. Create a new rule: You can't set up the computer/use the camera/activate the cell phone until you've filled out the rebate form or forms.

Remember when you were a kid and your parents wouldn't let you play with a gift until you'd written a thank-you note? Think of your new purchase in this way. It's a gift to yourself from yourself, but some kind of acknowledgment is still necessary. After all, the only reason a lot of this stuff gets bought is that the rebates make the prices so attractive.

And the reason that manufacturers continue to offer rebates is that a whole bunch of people never get around to filling out the forms.

Buck that trend. Fill out the forms. And have fun cashing the checks.

Comments

 

I sent in a rebate shortly after I receved the product. This is in October.  WHen December Rolled around and it was after teh 6-8weeks I still hadn't received it so I went online to check and they declined it. I am so glad I made copies of everything. They tried to say I didn't provide a receive for and eye exam ( I bought contacts) Even though I did provide it. So I contacted them and they told me to fax it to them. I went a step further and also faxed my prescription. (Lesson here is to kill them with paperwork) They willl find any excuse not to honor a claim!! Here is is more than 3 weeks since they issued the check. So I made anothe phone call. THey now have to cancel that check and resend it so I have to wait another 3 weeks. It wouldn't be worth it if it wasn't for a $100. They make you go through so many look holes hoping you will give up! My advice don't let them win keep copies of EVERYTHING and Follow up on them. Other wise its free money to them!

I totally agree.  It's a lot like participating in a company-sponsored retirement plan - one that matches a certain % of what you contribute.  It is (or should be) a no-brainer.  It's free  --  take it!

I have never gotten a rebate back. I have sent in for several and they always tell me I did not do everything I needed to do. I bought a cell phone and had the store manager give me all the paperwork for the rebate. He said do this and this and you will get it back. So I did this and this and sent in the paperwork he gave me. Result denied. They said I did not send in store receipt. Manager had stapled it to the paperwork. So what are my thoughts? They will do everything possible to keep you from getting a rebate. Too many twists and turns for me. So if buying a product is weighed by the rebate. I won't buy the product.

Perfect timing, Donna!  I *finally* received my $40 rebate check in the mail today for purchasing 4 new tires about 6 months ago. (I've been going home for lunch lately and I make it a habit to check the mail box on the way in and on the way out)  I called the company in November and they had promised I would have the check by the middle of December.  After another month of checking the mail box every day, here it is!  Our emergency fund is $40.00 richer today.  :)

Cheers!

Jennifer

Personally, I love receiving rebates.  They always seem to come at a time when I am low on cash and/or need gas in my truck.  The only complaint I have with companies issuing rebates are they are now issuing rebates in the form of gift/debit cards as opposed to paper checks.

I received a $50 rebate debit card when I purchased my cell phone, which also requires you to call and activate the card.  I made a purchase that did not require the entire $50 and had a balance left of less than $5 dollars.  I later found the card in my wallet...after the expiration date!  Therefore, I didn't actually receive the full $50 rebate.  I think companies are now issuing these form of rebates in the hope that many consumers will do exactly as I did.  This of course, means more money for them.

I don't like when the rebate comes back in the form of a "cash card" (usually from Visa or another like company).  They make it so difficult to use.  When you try to pay for anything with this card, the cashier has to call the number on the card to determine there is enough money on the card.  Then when they try to put the purchase through the computer, they usually have difficulty with the computer system they are using not accepting it.  By this time, you've got angry shoppers in line behind you and you are tempted just to pay for the item with cash instead of using the cash card you received as the rebate.

Fortunately, some places with better cash register technology and transaction numbering, are now allowing you to complete your rebate request online, and like shipping, you might be able to check status.  No stamps, no photocopying.  Americans are too busy and disorganized to handle that process.

My thrill threshhold is low too.  It is true that when you manage your pennies, (to me that's my bi-weekly net pay, to cover my expenses and hopefully save a bit) the dollars take care of themselves.  I did my first net worth statement recently and was pleasantly surprised.

it would be so nice if more rebates could be done on line. I know the post office does not want to hear that.....but it sure is easier!

I forgot to send in a $50 rebate on a laptop I purchased last year. I tried sending it in a few days late, but of course it was denied. I still get bummed out thinking about the free $50 I would have gotten!!!

Rebates are getting fewer and fewer these days.  I have faithfully sent in the required paperwork and have very few complaints regarding rebates being honored.  I have kept track of the rebates - both sending them in and when I receive the check.  In one 4 year period, I cashed $10,000 in rebate checks -  most of which were freebies, with less than 1 percent problems.  And yes - I did use the materials.

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