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12 signs of a fraudulent mystery-shopping company

Posted Jan 08 2008, 07:32 AM by Karen Datko
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This post comes from partner blog Blueprint for Financial Prosperity.

"Many professionals in the field consider mystery shopping a part-time activity, at best." -- FTC.gov

Take that quote, from a Federal Trade Commission consumer alert called "The secrets of mystery shopping revealed," to heart and you'll be able to sniff out a lot of mystery-shopping scams.

The bottom line is that mystery shopping is a side pursuit at best. Any promises or hints that a company can offer you more is a sign that you're dealing with a bad company. If you're one for lists, the following might be helpful, but nothing beats your gut feeling.

You must pay an application fee. What job would ask you to pay an application fee? The answer is none.

You must be certified, likely by the company. Essentially any requirement that makes you pay out of pocket to join is a sign that you're being scammed.

You have to buy a list. Selling access to a job list or company list falls into the "pay out of pocket" category.

You're asked for lots of personal information. If someone asks for your Social Security number right away, it's likely a scam. The most they'll ask for is your name and address so they can mail you a check. They may need your Social Security number later depending on how much you earn. Some will ask for a bank account to direct deposit funds, but that will always be optional if they are legitimate.

They contact you because of a resume you posted on a job Web site. Scammers scour employment Web sites for marks.

You're guaranteed that you will get jobs. There's no way a company can guarantee that.

You're told you get to keep thousands of dollars in merchandise. If a company says you can keep the merchandise you purchase with the company's money, it's probably a scam. 

You're promised that it will take only a few minutes a day. The actual shopping may take 10 to 15 minutes, but the reporting often takes much longer.

You are promised that you’ll earn thousands in your spare time (or even a more modest $30 an hour). While the potential to make thousands is there, the fact is that you'll need a tremendous amount of spare time to earn that much money. The pay from a mystery shop simply isn't that great considering the time it takes to complete it.

The company is based outside the U.S. You have far less protection when dealing with a foreign-based company.

You will have to handle lots of money. In one popular scam, you're paid to use a store's money-transfer service to wire a large sum of money to an account, only to find out the check you were given by the company is fraudulent. This is a twist on a popular fake international check scam -- e.g., "Dr. Smith" e-mailed you the other day and will give you $1,000 if you cash his $20,000 check. You will never handle lots of money if you're working for a real mystery-shopping company. Here's a Consumer Reports article about this type of scam.

They’re not in the Mystery Shopping Providers Association. The MSPA represents 180 companies. While membership doesn't guarantee legitimacy, you'll at least get the comfort of knowing the MSPA has seen the company's name.

Always check with the Better Business Bureau or the Federal Trade Commission to see if a company is legitimate. It never hurts to do that with any company you plan to deal with, whether you're paying them or they're paying you.

Other articles of interest at Blueprint for Financial Prosperity:

"List of cards with 0% balance-transfer offers for 12 months"

"I am a mystery shopper"

"Coolest credit card loyalty rewards"

Comments

 

I am a mystery shopper and not all of the article is true. Sure this is not a full time job but there is money to be made. I also am a merchandiser at 11 places each month and these jobs started with mystery shopping. At the beginning I did pay a fee and after the time period I cancelled. During the time period I found all sorts of companies looking for shoppers and merchandisers and I wrote everything down and began filling out forms for them. It has been 1 1/2 years since I began and I still get emails and phone calls for work from these companies. With my job i have to be selective.

What is good is I can use my full time wages for bills and the 11 jobs a month I get paid for are extra. I just paid for a Wii for Christmas and got all the extras with these 11 jobs. Too bad no one can get my email address. It would be interesting to direct others to the right web sites without the entrance fee.

Where do we find the legit. companies?

Wondering....what if you worked as a Mystery Shopper years ago and then quit; a few years later you pull up their website and it now calls for an application fee?

I just received a check for $3950.00 from EXCEL of Ontario Canada and Miami Florida, with a very generous offer of a salary of $300 per eeek as a mystery shopper.

I knew it was a scam but I was not sure how it worked .  The Consumers Report article answers my questions precisely. The mispelling in their letter were also a clue.

Is there a government agency to reprt this matter to?

I'm really interested in doing the mystery shopping, i feel it would go with my schedule. But when I start reading all these different things, i get eeirie about it. Somebody help me that knows what they are doing with this. I am a single mom with two children of which i have a son that  is handicapped. so this would probably work for me. think it would be interesting to do.

i was in the process of filing out an application form for a secret shopping company and my computer shut down. They now have my social insurance number as well as a description of me. Should i report it..has anyone provided their social insurance number..can they steal your id?

Years ago I was a licensed private investigator who conducted several types of employee shopping for clients, including Jiffy Lube, MacDonalds, cruise lines, department stores and even the FBI when they were looking for pirated VCR tapes. Although this was not a major money maker, I was paid for time, mileage, advanced expenses and report writing time.  I never had any problems getting paid for my work and enjoyed a lot of perks, i.e. trips, cruises for a professional analysis of the targeted entity. This also led to other investigation work from these companies, like background investigations, employee theft issues. Mystery shopping scams target people who want easy fast money, and anytime they want advance money for your services, it is a good indicator they are not legitimate.

If you're interested in mystery shopping, just do some research and select one of the companies that is large and reputable.  All of the 5 largest mystery shopping companies have hundreds of shops going in every state, every day.  I shop with BestMark Mystery Shopping (www.bestmark.com).  They've been providing mystery shopping services for over 20 years and I've never had a shortage of assigments to choose from.

The reason why most people fall for these scams is a complete lack of common sense.

They see the check and the money takes over.   They never applied to be a Mystery Shopper and suddenly get a check for several thousand dollars.  The common sense part - no business is going to blindly send checks out to people with the "HOPE" they will follow the instructions.

They then get on the complaint boards and report the were ripoff.  While taking no responsibility for not CHECKING thngs out first.  

You can take the check to your bank and ask them to check it out for you - without ever depositing it.

You can try and locate the address they provided, usually you cannot find it because it does not exist

Anything that requires WIRING money is another red flag - You want a check or money order that can be tracked - once you wire the money its gone for good.

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