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12 signs of a fraudulent mystery-shopping company

Posted Jan 08 2008, 07:32 AM by Karen Datko
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This post comes from partner blog Blueprint for Financial Prosperity.

"Many professionals in the field consider mystery shopping a part-time activity, at best." -- FTC.gov

Take that quote, from a Federal Trade Commission consumer alert called "The secrets of mystery shopping revealed," to heart and you'll be able to sniff out a lot of mystery-shopping scams.

The bottom line is that mystery shopping is a side pursuit at best. Any promises or hints that a company can offer you more is a sign that you're dealing with a bad company. If you're one for lists, the following might be helpful, but nothing beats your gut feeling.

You must pay an application fee. What job would ask you to pay an application fee? The answer is none.

You must be certified, likely by the company. Essentially any requirement that makes you pay out of pocket to join is a sign that you're being scammed.

You have to buy a list. Selling access to a job list or company list falls into the "pay out of pocket" category.

You're asked for lots of personal information. If someone asks for your Social Security number right away, it's likely a scam. The most they'll ask for is your name and address so they can mail you a check. They may need your Social Security number later depending on how much you earn. Some will ask for a bank account to direct deposit funds, but that will always be optional if they are legitimate.

They contact you because of a resume you posted on a job Web site. Scammers scour employment Web sites for marks.

You're guaranteed that you will get jobs. There's no way a company can guarantee that.

You're told you get to keep thousands of dollars in merchandise. If a company says you can keep the merchandise you purchase with the company's money, it's probably a scam. 

You're promised that it will take only a few minutes a day. The actual shopping may take 10 to 15 minutes, but the reporting often takes much longer.

You are promised that you’ll earn thousands in your spare time (or even a more modest $30 an hour). While the potential to make thousands is there, the fact is that you'll need a tremendous amount of spare time to earn that much money. The pay from a mystery shop simply isn't that great considering the time it takes to complete it.

The company is based outside the U.S. You have far less protection when dealing with a foreign-based company.

You will have to handle lots of money. In one popular scam, you're paid to use a store's money-transfer service to wire a large sum of money to an account, only to find out the check you were given by the company is fraudulent. This is a twist on a popular fake international check scam -- e.g., "Dr. Smith" e-mailed you the other day and will give you $1,000 if you cash his $20,000 check. You will never handle lots of money if you're working for a real mystery-shopping company. Here's a Consumer Reports article about this type of scam.

They’re not in the Mystery Shopping Providers Association. The MSPA represents 180 companies. While membership doesn't guarantee legitimacy, you'll at least get the comfort of knowing the MSPA has seen the company's name.

Always check with the Better Business Bureau or the Federal Trade Commission to see if a company is legitimate. It never hurts to do that with any company you plan to deal with, whether you're paying them or they're paying you.

Other articles of interest at Blueprint for Financial Prosperity:

"List of cards with 0% balance-transfer offers for 12 months"

"I am a mystery shopper"

"Coolest credit card loyalty rewards"

Comments

 

But of course I thought the offer was legitimate, I found it stapled to a telephone pole.

Asking for your Social Security number and other valid identification to ensure that you are a United States citizen is a requirement for employment. Not asking for your Social Security number and other citizenship-related identification is a violation of the law.  So, do you give it?  You had better check them out a little further before proceeding.

i want to know with all of the new information out that people are falling for all of

this baloney.when i get items like this in my e-mail i never read them at all and

always delete it.

I'm equally surprised as Bridget but sure enough, we had a neighbor lose just under 10K with the check/wire money bit.  Very sad.

HOW DO YOU FIND THE REAL MYSTERY SHOPPERS COMPANIES?  DO YOU CONTACT THE COMPANIES DIRECTLY?  THE STORES(TARGET, KMART)?

The City of New York requires a $35 FEE for job applications. Ex: In light of the 9/11  crisis, many individuals were unfortunately unemployed and desperate for any job! After submitting your application fee, never will you hear from the city or receive a follow up letter with an explanation of NO job. Is this considered a scam??

I have been a mystery shopper off and on for the past 3 years and while I agree with most of the above list, not all of it is true:

You must pay an application fee - I agree. No MS company I have ever worked for has ever charged me to sign up ti receive shops

You must be certified, likely by the company - I agree to a point. While you do not have to be certified to ne a mystery shopper, having the MSPA silver or gold certification shows serious MS companies that you are serious and more lucrative shops can be offered.

You have to buy a list - I agree

You're asked for lots of personal information - I do not agree. When you Mystery shop you are a contract employee on a shop-by shop basis and the MS company is required to report all income paid out to its contractors to the IRS, thus the need for SSN and such.

They contact you because of a resume you posted on a job Web site - I agree. You must take the initative and research/apply to the MS company. They never go looking for people but will offer finders fees sometimes to current shoppers who refer other shoppers.

You're guaranteed that you will get jobs - I agree to a point. They cannot guarantee jobs but many MS companies are self-assign and you can essentially pick which shops you want to do.

You're told you get to keep thousands of dollars in merchandise - I disagree. When you are mystery shopping you are making purchases to guage customer service. Now while many shops do include a return part of the shop, getting to keep merchandise is not uncommon. Not thousands of dollars, but enough to make it worthwhile

You're promised that it will take only a few minutes a day - I agree. The shop itself can be short, but entering the report can be time consuming

You are promised that you’ll earn thousands in your spare time (or even a more modest $30 an hour) - Yes and no. For 95% of the people who mystery shop, it is a hobby/side job to earn a little extra money and get free meals, etc. but there are those who have turned it into a full-time job earning $40k+ a year.

The company is based outside the U.S - There are a few companies who operate worldwide but most if not all are based in the U.S.

You will have to handle lots of money. I agree 100%

They’re not in the Mystery Shopping Providers Association - I agree

Of course people are falling for these scam other wise you would not see them anymore.  Everyone likes the idea of getting rich quick or getting some thing for nothing.  You have to be smart and research any online deal or offers not days.  Any always read the fine print.

i must admit, mystery shopping is still a mystery to me.

Many companies enter into an arrangement with Temporary Help agencies to provide mystery shoppers.  As a placement rep for an agency in Massachusetts, I have set up people to "mystery shop" for a widely known chain of assisted living facilities and a internationally known beverage company.  These assignments generally consumed aporximately 6 hours per month and that included the time necessary to develop and key the report.  Finally, most of the merchandise purchased was returned to the company with whom we contracted.  I found it cost us more money as an agency than we made on the assignement, so we turned down a number of requests to provide mystery shoppers.

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